Summary
Overview
Work History
Education
Skills
Work Availability
Languages
Timeline
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Torra Davis

Grand Prairie,Texas

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Medical Assistant

RedMountain Weightloss
02.2025 - Current
  • Administered patient care tasks, including vital signs monitoring and medication preparation.
  • Assisted healthcare providers with patient examinations and procedures.
  • Managed electronic health records, ensuring accuracy and compliance with regulations.
  • Coordinated patient appointments, optimizing scheduling to reduce wait times.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Give Patients Injections
  • Review and explain programs

Quality Control Inspector

Hello Fresh
Irving, TX
05.2021 - 10.2022
  • Communicated with production team members about quality issues.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Monitored production processes to gain understanding of problematic steps and rectify issues.
  • Performed visual inspections and non-destructive tests where appropriate
  • Monitored production processes to gain understanding of problematic steps and rectify issues.

Certified Medical Assistant

Memphis Medical Society
Memphis, TN
01.2016 - 03.2021
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Taught patients about medications, procedures and care plan instructions.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Customer Service Representative

Downtown Memphis Commission
Memphis, TN
01.2017 - 10.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Certified Medical Assistant

Rivercity Pediatrics
Memphis, TN
01.2007 - 10.2015
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Prepared lab specimens for diagnostic evaluation.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
  • Oriented and trained new staff on proper procedures and policies.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Prepared and administered medications to alleviate patient symptoms.
  • Taught patients about medications, procedures and care plan instructions.

Education

Christian Women Job Corp
Arlington, TX
11.2021

Concorde Career College
Memphis, TN
09.2000

Skills

  • Microsoft Outlook
  • Customer Service
  • Completing Insurance Forms
  • Cleaning and Organizing
  • Treatment Room Preparation
  • Updating Medical Records
  • Wound Care
  • Medical Terminology
  • Epic Systems
  • HIPAA Compliance
  • EMR Systems
  • Removing Sutures
  • EClinicalWorks (ECW)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Full Professional

Timeline

Medical Assistant

RedMountain Weightloss
02.2025 - Current

Quality Control Inspector

Hello Fresh
05.2021 - 10.2022

Customer Service Representative

Downtown Memphis Commission
01.2017 - 10.2020

Certified Medical Assistant

Memphis Medical Society
01.2016 - 03.2021

Certified Medical Assistant

Rivercity Pediatrics
01.2007 - 10.2015

Christian Women Job Corp

Concorde Career College

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