Summary
Overview
Work History
Education
Skills
Accomplishments
Courses Completed
Timeline
Generic

Torrance A. Burgess Sr.

Pearland,TX

Summary

Dynamic Product Implementation Manager at Amegy Bank of Texas with expertise in project management and relationship building. Proven track record of enhancing client onboarding processes, ensuring compliance, and driving customer satisfaction. Skilled in data analysis and risk management, consistently delivering tailored solutions that exceed client expectations.

Overview

24
24
years of professional experience

Work History

Product Implementation Manager

Amegy Bank of Texas
Houston, USA
01.2022 - Current
  • Serve as the primary point of contact for onboarding new clients to bank products.
  • Manage the end-to-end implementation process from initiation to successful delivery.
  • Coordinate across departments (operations, sales, IT, compliance) to ensure smooth and timely implementation.
  • Work directly with clients to gather requirements, explain product features, and provide training as needed.
  • Troubleshoot issues during the setup phase and serve as an escalation point.
  • Ensure high customer satisfaction and effective user adoption.
  • Create project plans, timelines, and milestones for implementations.
  • Track progress, manage risks, and resolve issues quickly.
  • Ensure implementations meet all regulatory, risk, and compliance standards.
  • Partner with product management, sales, technology, and operations to customize solutions.
  • Provide feedback to product teams based on client needs and experience during implementation.
  • Identify opportunities to streamline onboarding and product setup processes.
  • Recommend improvements to internal systems and client-facing tools.
  • Ensure all necessary documentation, agreements, and approvals are obtained.
  • Maintain accurate records for audits and internal reviews.

Branch Service Manager

Amegy Bank of Texas
Houston, USA
01.2013 - Current
  • Supports manage, and coach teams contributions to the sales, service and operational initiatives of the Banking Center.
  • Directs branch activities, maintains prescribed security measures and compliance with policies and procedures and applicable laws and regulations.
  • Responsible for the expansion of existing business relationships, the development of new business and calling on both new and existing clients.
  • Actively participate in community networking and social events.
  • Communicate with Banking Center Manager, and Area Manager, conduct performance assessments and update staff on business developments.
  • Manage all aspects of a successful business including resource management, operational excellence, managing community bank partnerships, associate development and proficiency, building and retaining customer relationships.
  • Proactively identify and manage risk in every business, product, and service transaction leveraging the Risk Framework.
  • Create workforce stability by cultivating an engaged and well coached team.
  • Treat all customers equally and fairly.
  • Adhere to policies and procedures.
  • Stay informed of key priorities and business updates.
  • Execute sales and service plays and processes.

Assistant Banking Center Manager

Bank of America
Houston, USA
01.2002 - 01.2013
  • ABCM ensures customers’ needs are met by executing lobby leadership. Observe banking center team in action 'through the eyes of the customer.' Supervise and coach teams on proper execution of key banking center plays.
  • Communicate with consumer market managers, conduct performance assessments and update staff on business developments.
  • Manage all aspects of a successful business including resource management, operational excellence, managing partnerships, associate development and proficiency, building and retaining customer relationships.
  • Proactively identify and manage risk in every business, product, and service transaction leveraging the Risk Framework.
  • Create workforce stability by cultivating an engaged and well coached team.
  • Treat all customers equally and fairly.
  • Adhere to policies and procedures.
  • Stay informed of key priorities and business updates.
  • Execute sales and service plays and processes.

Education

Bachelor’s Degree - Business Administration

Ashford University
07.2025

Houston Community College

E. E. Worthing High School

Skills

  • Project management
  • Customer service
  • Data analysis
  • Relationship building
  • Risk management
  • Sales strategies

Accomplishments

  • Customer Employee Leadership Awards
  • CELA Medallion awarded for Higher Standards in Service and Operations
  • Volunteered at Houston International Festival
  • Coordinated March of Dimes Walk
  • United Way Campaign Team Captain
  • Member of Houston Urban Banker’s Association
  • Youth Board Advisor
  • Amegy Bank Chairman’s Club Award
  • Numerous recognition from both business and consumer clients for providing exemplary service

Courses Completed

  • Visual Literacy in Business
  • Management for Organizations
  • Principles of Marketing
  • Organizational Change
  • Principles of Accounting 1

Timeline

Product Implementation Manager

Amegy Bank of Texas
01.2022 - Current

Branch Service Manager

Amegy Bank of Texas
01.2013 - Current

Assistant Banking Center Manager

Bank of America
01.2002 - 01.2013

Bachelor’s Degree - Business Administration

Ashford University

Houston Community College

E. E. Worthing High School

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