Torrance Pierce
Houston,TX
Summary
Service-oriented Lead Server well-versed in dining, kitchen and cleanliness standards. Dependable, quality-focused professional with over 2 years experience in restaurant operations. Collaborative team leader with comprehensive background of equitable supervision.
Overview
5
5
years of professional experience
Work History
Generalist
Macy's
The Woodlands, TX
11.2021 - Current
- Meet with customers as they enter the store, ask questions about their shopping needs, listen attentively to their needs, then provide advice and suggestions based on product knowledge to meet the shopper's needs.
- Inspire the customer to make purchases by celebrating or being excited about the purchase.
- Make an endearing positive impression in the minds of customers of Macy's about you and their purchases.
- Keep fitting rooms always ready for customers by ensuring merchandise is cleared from it swiftly and returned to the appropriate area of the selling floor.
- Ensure selling floor presentations are maintained and quickly restock them when necessary.
- Ensure to learn Macy's procedures and systems so as to improve selling performances and be effective in carrying out support duties.
- Perform all product return duties with utmost professionalism and courteousness.
- Achieve Star Reward goals and personal sales goals.
- Ensure utmost professionalism, sincerity, and enthusiasm in carrying out all tasks and responsibilities in line with Macy's commitment to outstanding customer service.
- Carry out sales support functions involving POS procedures.
- Improve knowledge of products at the store by reading updated vendor tags, pamphlets and taking part in relevant training courses.
- Be updated about promotional sales and events at the store.
- Ensure excellent house keeping standards are maintained.
- Ensure compliance, inventory control, and Loss Prevention procedures are maintained.
- Successfully carry out other functions as may be assigned.
Customer Service
H Beauty
Spring, TX
06.2021 - 11.2021
- Providing introductory information to new customers.
- Ensuring that customers are satisfied with products or services.
- Following up with clients or customers to check that they're still satisfied with any purchases.
- Letting customers or clients know about additional products or services.
- Determining the quickest, most effective ways to answer a client's or customer's questions.
- Escalating queries and concerns.
- Troubleshooting common issues with a product or service.
Assistant Manager
Crazy Cajun
Spring, TX
09.2020 - 02.2021
- Salary: Yes
- Preparation and presentation of reports on productivity, staffing, effectiveness, and success.
- Ensures operation of equipment by calling for repairs.
- Evaluating new equipment and techniques.
- Ensure food and quality and availability.
- Provide leadership and direction to all team members to ensure efficient operation.
- Maintained equipment maintenance.
- Ensure company policy and Brand Equity Standards are followed.
- Optimize profits by controlling food, beverage, and labor costs.
- Prepare and present hourly team member reviews.
- Increasing sales by ensuring guest satisfaction and prompt problem resolution.
- Oversee and supervise all beverage purchasing.
- Keep all restaurant grounds clean and operating smoothly.
- Responsible for contributing to the corporate strategic growth plan.
- Assisting in the maintenance of food and liquor costs.
Cashier
Big Lots
Houston, TX
06.2020 - 12.2020
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted customers by answering questions and fulfilling requests.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Answered questions about store policies and concerns to support positive customer experiences.
- Checked prices for customers and processed items sold by scanning barcodes.
Lead Server
Crazy Cajun
Spring, TX
08.2019 - 09.2020
- Oversaw daily operations of all members of service team, including delegating tasks, working opening and closing shifts making sure all business needs were done in order to open/close for the day, and signed off on delivery orders from vendors.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Opened and closed the restaurant
- Monitored inventory and replenished/ordered as necessary.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Server/Food Runner
Crazy Cajun
Houston, TX
03.2018 - 08.2019
- Kept register accurate through correct billing, payment processing and cash management practices.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Education
No Degree -
Cy-Creek High School
Houston, TXSkills
- Tableside service
- Menu Memorization
- High-Volume Dining
- Accurate Money Handling
- Order Accuracy
- Dining area cleanliness
- Point of Sale Systems
- Guest relations
- Cash handling
Timeline
Generalist
Macy's
11.2021 - Current
Customer Service
H Beauty
06.2021 - 11.2021
Assistant Manager
Crazy Cajun
09.2020 - 02.2021
Cashier
Big Lots
06.2020 - 12.2020
Lead Server
Crazy Cajun
08.2019 - 09.2020
Server/Food Runner
Crazy Cajun
03.2018 - 08.2019
No Degree -
Cy-Creek High School
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