Torrance Pierce
Spring,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Proficient in using various customer service software programs and offer strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Solis Mammography
2023.12 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Customer Service Specialist
Macy's
2022.06 - 2023.12
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Provided primary customer support to internal and external customers.
- Maintained and managed customer files and databases.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Generalist
Macy's
2021.11 - 2023.12
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
Customer Service
H Beauty
2021.06 - 2021.11
- Providing introductory information to new customers.
- Ensuring that customers are satisfied with products or services.
- Following up with clients or customers to check that they're still satisfied with any purchases.
- Letting customers or clients know about additional products or services.
- Determining the quickest, most effective ways to answer a client's or customer's questions.
- Escalating queries and concerns.
- Troubleshooting common issues with a product or service.
Assistant Manager
Crazy Cajun
2020.09 - 2021.02
- Preparation and presentation of reports on productivity, staffing, effectiveness, and success.
- Ensures operation of equipment by calling for repairs.
- Evaluating new equipment and techniques.
- Ensure food and quality and availability.
- Provide leadership and direction to all team members to ensure efficient operation.
- Maintained equipment maintenance.
- Ensure company policy and Brand Equity Standards are followed.
- Optimize profits by controlling food, beverage, and labor costs.
- Prepare and present hourly team member reviews.
- Increasing sales by ensuring guest satisfaction and prompt problem resolution.
- Oversee and supervise all beverage purchasing.
- Keep all restaurant grounds clean and operating smoothly.
- Responsible for contributing to the corporate strategic growth plan.
- Assisting in the maintenance of food and liquor costs.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Cashier
Big Lots
2020.06 - 2020.12
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted customers by answering questions and fulfilling requests.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Answered questions about store policies and concerns to support positive customer experiences.
- Checked prices for customers and processed items sold by scanning barcodes.
Lead Server
Crazy Cajun
2019.08 - 2020.09
- Oversaw daily operations of all members of service team, including delegating tasks, working opening and closing shifts making sure all business needs were done in order to open/close for the day, and signed off on delivery orders from vendors.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Opened and closed the restaurant
- Monitored inventory and replenished/ordered as necessary.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Server/Food Runner
Crazy Cajun
2018.03 - 2019.08
- Kept register accurate through correct billing, payment processing and cash management practices.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Education
High School Diploma -
Cy-Creek High School
Houston, TX05.2021
Skills
- Customer Service and Assistance
- Cash Register Operations
- Complex Transactions
- Telephone Etiquette
- Problem Resolution
- Excellent Written and Oral Communication
- Calm and Professional Under Pressure
- Ability to Work Independently
- Customer Information Databases
- Order and Refund Processing
- Invoice Preparation and Processing
- Accurate Recordkeeping
Timeline
Patient Service Representative
Solis Mammography
2023.12 - Current
Customer Service Specialist
Macy's
2022.06 - 2023.12
Generalist
Macy's
2021.11 - 2023.12
Customer Service
H Beauty
2021.06 - 2021.11
Assistant Manager
Crazy Cajun
2020.09 - 2021.02
Cashier
Big Lots
2020.06 - 2020.12
Lead Server
Crazy Cajun
2019.08 - 2020.09
Server/Food Runner
Crazy Cajun
2018.03 - 2019.08
High School Diploma -
Cy-Creek High School
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