Summary
Overview
Work History
Education
Skills
Timeline
Generic

Torrance Roberts

Norfolk,VA

Summary

Dynamic Front Desk Receptionist with over 5 years of experience in customer service and team leadership roles. Proven expertise in managing daily operations, addressing customer inquiries, and fostering a welcoming environment. Achieved improved customer satisfaction ratings during tenure as Team Lead at Chick-fil-A through effective problem-solving and streamlined service processes. Committed to enhancing administrative efficiency and creating positive first impressions for visitors, ready to contribute effectively in a fast-paced front desk environment.

Results-driven managerial professional with track record of optimizing operational efficiency and leading teams to success. Recognized for fostering collaborative environment and delivering consistent results. Adept at navigating dynamic business challenges through strong problem-solving and communication skills.

Overview

7
7
years of professional experience

Work History

Assistant General Manager

Cookout Inc.
09.2023 - Current
  • Assists the General Manager in supervising daily operations, including opening and closing procedures, while collaborating effectively with other management staff.
  • Orchestrates staffing initiatives, encompassing scheduling and recruitment to build an efficient team.
  • Implements and enforces company policies and procedures to maintain operational integrity.
  • Manages inventory levels and proactively initiates supply orders to prevent shortages.
  • Motivates and supervises employees to ensure peak performance and foster a positive work environment.
  • Addresses customer complaints and resolves issues promptly and professionally, enhancing customer satisfaction.

Warehouse Team Lead Associate

Amazon
02.2023 - 08.2023
  • Prioritized safety protocols, ensuring compliance with quality standards across all operations.
  • Identified opportunities to optimize processes, streamline workflows, and enhance overall efficiency.
  • Analyzed data to uncover trends, track performance metrics, and support data-driven decision-making.
  • Processed, packaged, and shipped orders with precision and accuracy to meet customer expectations.
  • Organized stock and maintained accurate inventory records to ensure operational continuity.
  • Inspected products for defects and damage to uphold quality assurance.
  • Examined incoming and outgoing shipments for accuracy, reducing discrepancies.
  • Received, unloaded, and appropriately placed incoming inventory items to maintain organization.
  • Verified and reconciled customer invoices to ensure accuracy and timely processing.

Verizon Sales Rep.

Royal Executives Inc.
09.2022 - 01.2023
  • Traveled extensively between sales territories and clients, engaging in door-to-door sales of merchandise and services.
  • Established and executed product demonstrations for customers, acting as the primary point of contact from initial outreach to final purchase.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Team Lead

Chick-fil-A
09.2018 - 08.2022
  • Consistently maintained a positive attitude while assisting customers with their orders, enhancing their dining experience.
  • Collaborated with other service personnel to deliver exceptional quality of service, ensuring customer satisfaction.
  • Strictly adhered to Health Department regulations regarding food handling, storage, and cleanliness of the work environment.
  • Coached, taught, and trained team members on company policies and procedures, fostering a knowledgeable workforce.
  • Provided guidance and instruction to team members, delegating tasks and overseeing progress toward operational goals.

Education

High School Diploma -

Mathews High School
Mathews, VA
06.2022

Skills

  • Cash Handling
  • Guest Services
  • Data analysis
  • Food Preparation
  • Inventory control
  • Order Picking
  • Upselling
  • Host
  • Communication
  • Organization
  • Problem-solving
  • Leadership
  • Conflict resolution
  • Risk assessment
  • Management
  • Guest Experience
  • Operations Management
  • Cost Control
  • Process Improvement
  • Adaptability
  • Operations management
  • Staff development
  • Staff management

Timeline

Assistant General Manager

Cookout Inc.
09.2023 - Current

Warehouse Team Lead Associate

Amazon
02.2023 - 08.2023

Verizon Sales Rep.

Royal Executives Inc.
09.2022 - 01.2023

Team Lead

Chick-fil-A
09.2018 - 08.2022

High School Diploma -

Mathews High School

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