Torrance Stewart

Compiled and maintained patient medical records to keep information complete and up-to-date while managing front desk operations, maintaining organization and ensuring all necessary paperwork was completed.

• Streamlined appointment scheduling for increased efficiency and reduced patient wait times while processing payments using cash and credit cards, posting accurate records of transactions.

• Responded to inquiries by directing calls to appropriate personnel.

• Conducted insurance verifications and pre-authorizations to expedite patient care and reduce billing errors if needed.

• Applied administrative knowledge and courtesy to explain procedures and services to patients, and Assisted patients with understanding personalized insurance coverage and benefits.

• Provided support during high-volume periods, effectively managing multiple tasks simultaneously while maintaining composure under pressure.

• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

• Warmly greets each patient by name at check in
• Give patient proper paperwork accordingly i.e new and previous patient, insurance required paperwork such as ACN, Oswestry, etc – Review said paperwork to ensure accuracy and completion, and explain any required procedures to prepare the patient before the chiropractors exam and treatment to better educate patients about chiropractic care to help achieve health goals as directed
• Fax Referrals, Medical Records, X-rays etc to attorneys, PCP’s and or to patient if needed
• Answer the phone + Telephone missed appointments, schedule patient multiple, report of findings and or consult appointments
• Collects payment current or past due - using teamwork with billing to determine correct amount
• Verify insurance/go over financial consults and wellness plans if absolutely necessary, Along with corresponding balances, payments and financial plans with insurance - collect copies of insurance cards, attorney, MRI and pain management information as well as necessary to better serve the patient as needed
• Use a file system to properly store correct patient information – which simultaneously allows a smooth patient flow throughout the day
• Promptly and effectively deals with situations, Ability to make decisions that are sound, accurate and supported by the reasoning and inclusion of appropriate people, and prioritize and accomplish objectives in a timely fashion
• Fill in for PTA when needed- trained in electric muscle stimulation, Lumbar and Cervical Decompression setup, mechanical traction therapies on patients under Doctor supervision
• Knowledgeable in EHR system, PAYDC - alongside Word, Excel, Outlook and Review Wave for patient correspondence.

• Greet patients, schedule appointments, and process payment information
• Perform data entry and administrative tasks as needed
• Collect insurance cards and verify patient insurance information using provider portals or through provider representatives
• Ability to manage time and switch between tasks as needed
• Answer phone calls and emails from patients in a timely manner
• Schedule patient appointments and maintain calendars
• Monitor inventories and order office supplies
• Calculate billing invoices and collect payments from patients before or after treatments
• Verify patients' insurance eligibility and submit insurance forms to providers
• Record patients' medical histories, symptoms and conditions
• Maintain patient records using a computer system
• Prepare exam rooms before appointments and keep waiting area clean
• Operate standard office equipment, such as faxes, copiers, printers and phone systems
• Serve as a liaison between patients and health care professionals or insurance providers