Torrance Turner
Woodruff,SC
Summary
Professional installation manager with experience in overseeing projects and ensuring high standards. Skilled in team collaboration, problem-solving, and adapting to changing needs. Strong background in project planning, resource allocation, and quality control. Known for delivering results and fostering environment of reliability and efficiency.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Installation Manager
Carolina Heating Service
01.2023 - Current
- Oversaw quality control measures during installations, identifying potential issues early on to minimize costly rework later.
- Conducted thorough post-installation inspections to verify adherence to design specifications and client expectations.
- Managed a team of technicians, providing guidance and support to ensure high-quality workmanship.
- Negotiated contracts with subcontractors, securing favorable terms that benefited both parties.
- Managed installation schedules proactively to avoid delays and reduce downtime for clients.
- Enhanced customer satisfaction by efficiently managing installation projects and ensuring timely completion.
- Implemented safety protocols for all installation projects, reducing workplace accidents and injuries.
- Provided ongoing training for technicians, ensuring up-to-date knowledge on industry best practices and technical skills.
- Conducted regular progress meetings with team members to track performance against project milestones.
- Maintained detailed records of completed installations for future reference or troubleshooting needs as well as warranty purposes.
- Coordinated all aspects of installations including labor allocation, material procurement, permitting approvals, site preparation work.
- Coordinated with vendors and suppliers to ensure seamless delivery of materials and equipment for installations.
- Collaborated with sales teams to develop competitive quotes for prospective clients, leading to increased revenue generation opportunities.
- Improved overall efficiency within the department by implementing standardized procedures that streamlined workflows across multiple projects.
- Directed teams in installation, testing, start-up and system commissioning tasks.
- Achieved significant reduction in installation errors by conducting thorough training sessions for new hires.
- Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Tracked project costs and other financial metrics to maximize profitability.
- Used computer software to design construction plans and perform calculations.
- Obtained building and specialty permits from local jurisdictional agencies.
- Oversaw effective disposal of construction waste and implemented programs to increase use of recycled materials.
Field Supervisor
Carolina Heating Service
01.2020 - Current
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Met with customers to resolve issues and build productive relationships.
- Planned and scheduled field activities according to set timelines and order of operations.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Investigated issues and developed effective solutions.
- Kept teams on task to complete milestones on time.
- Completed site checks and leveraged computerized applications to document or record findings.
- Developed strong rapport with clients through excellent customer service skills and attention to detail on projects.
- Cultivated positive working relationships with key stakeholders, including clients, subcontractors, and regulatory agencies.
Installation Technician
Carolina Heating Service
01.2011 - Current
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Installed and configured new equipment and systems according to company standards.
- Provided excellent customer service, addressing questions and concerns during the installation process.
- Followed all company guidelines regarding safety procedures when out in field.
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Championed safety initiatives at worksites, minimizing risk of accidents or injuries during installations.
Education
Associate of HVAC - HVAC
College of The Albemarle
Elizabeth City, NC05-1998
Skills
- Workload prioritization
- Deadline management
- Task delegation
- Maintenance scheduling
- Crew management
- Equipment installation
- Mechanical aptitude
- Electrical
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Team leadership
- Adaptability and flexibility
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Nate Certification 2017
EPA Certification 2013
Timeline
Installation Manager
Carolina Heating Service
01.2023 - Current
Field Supervisor
Carolina Heating Service
01.2020 - Current
Installation Technician
Carolina Heating Service
01.2011 - Current
Associate of HVAC - HVAC
College of The Albemarle
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