Torrance A. Williams
Buckeye,Arizona
Summary
Military veteran and former U.S. Army Drill Sergeant with 24 years of progressive leadership in firearms training, security management, and facility oversight. Skilled in implementing safety protocols, engaging with the public, and overseeing any type of operations. Experienced in ensuring regulatory compliance, developing effective training programs, and managing daily functions within structured, community-focused environments.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Sports Official
Metro Phoenix, AZ
Phoenix, AZ
01.1993 - Current
- Reviews and interprets program and sports rules and regulations.
- Maintains order, enforces rules and regulations with a strict adherence to safety.
- Ensures that game courts and fields, and equipment are in proper and safe playing condition.
- Detect infractions and decide penalties according to the rules of the game/sport.
Ramp Agent
Southwest Airlines
Phoenix, AZ
12.2022 - 04.2025
- Operate and maintain ground support equipment in accordance with FAA and airline safety regulations.
- Load and unload aircraft cargo, ensuring proper weight distribution and adherence to manifest requirements.
Substitute Teacher
Phoenix Union High School District
Phoenix, AZ
08.2022 - 04.2024
- Supervised operations for package processing, load balancing, and dispatch functions.
- Implemented loss prevention strategies and enforced OSHA/DOT compliance across facility.
CBRO Agent
American Airlines
Phoenix, AZ
04.2022 - 09.2022
- Used various systems and databases to locate and track lost or delayed baggage.
- Communicated with passengers who reported baggage issues, provided updates on the status of their bags and answered questions.
- Handled the processing of claims for compensation.
Ramp Agent
Piedmont Airlines, Sky Harbor
Phoenix, AZ
12.2019 - 04.2022
- Operate and maintain ground support equipment in accordance with FAA and airline safety regulations.
- Load and unload aircraft cargo, ensuring proper weight distribution and adherence to manifest requirements.
- Collaborate with flight crews and ground personnel to coordinate aircraft pushbacks, gate arrivals/departures.
- Conduct safety inspections and perform deicing procedures in inclement weather.
- Maintain detailed logs for operations, fueling, and incident reports.
Operations Supervisor
UPS
Phoenix, AZ
08.2018 - 12.2018
- Supervised operations for package processing, load balancing, and dispatch functions.
- Implemented loss prevention strategies and enforced OSHA/DOT compliance across facility.
- Scheduled personnel shifts in alignment with service level agreements and productivity targets.
- Conducted safety briefings and monitored incident trends for continuous improvement.
Infantry/Military Police Soldier – Drill Sergeant
United States Army
08.1988 - 02.2012
- Trained over 1,500 new recruits in firearms handling, physical conditioning, and military conduct.
- Conducted live-fire range safety briefings and supervised all qualifying activities.
- Developed lesson plans and supervised field exercises in both urban and wilderness environments.
- Coordinated logistics and personnel for base operations and mission assignments.
- Held leadership roles such as First Sergeant, Executive Officer, and Platoon Leader.
Police Officer
Grambling Police Department
Grambling, LA
08.1996 - 03.2003
- Patrolled city streets and responded to emergency calls, traffic incidents, and disturbances.
- Enforced state and local laws with emphasis on public safety, crime prevention, and community engagement.
- Participated in firearms qualification and defensive tactics training.
- Wrote detailed reports and testified in municipal and district courts.
Education
Police Academy
North Delta Training Academy
Monroe05.1996
Bachelor of Science - Criminal Justice
Grambling State University
Grambling, Louisiana05.1998
Bachelor of Science - Criminal Justice
Grambling State University
Grambling, Louisiana05.1997
Skills
Firearms Safety & Range Operations
Facility Oversight & Event Coordination
Staff Supervision & Training Development
Risk Management & Emergency Planning
Regulatory Compliance (OSHA, DOT, FAA)
Public Engagement & Educational Outreach
Microsoft Office, Report Writing, Scheduling Software
CDL Class B Licensed Operator
Certification
- Federal Law Enforcement Training Center – Glynco, GA
- North Delta Training Academy – Monroe, LA (Police Academy Graduate)
- U.S. Army Training: Air Assault, Airborne School, Officer Candidate School, Military Police BOLC, Drill Sergeant School, Instructor Course, Sniper/Marksman Training
- First Aid & CPR Certified
- Active Secret Clearance
- TWIC Credential (TSA Transportation Worker Identification)
Military Honors and Awards
Army Commendation Medal, Joint Service Commendation Medal, Army Achievement Medal, Combat Infantry Badge & Expert Infantry Badge, Expert Marksmanship & Grenade Badges, Louisiana War Cross, Longevity & Excel Ribbons
Affiliations
- Omega Psi Phi Fraternity, Inc.
- Free and Accepted Masons (Prince Hall Affiliated)
Relevant Coursework
- Law Enforcement & Security Systems
- Leadership and Command Strategies
- Criminal Investigations & Procedure
- Interview Techniques & Report Writing
- Doppler Radar Operations & Traffic Enforcement
- First Responder Emergency Training
- High-Speed Pursuit & Tactical Driving
Timeline
Ramp Agent
Southwest Airlines
12.2022 - 04.2025
Substitute Teacher
Phoenix Union High School District
08.2022 - 04.2024
CBRO Agent
American Airlines
04.2022 - 09.2022
Ramp Agent
Piedmont Airlines, Sky Harbor
12.2019 - 04.2022
Operations Supervisor
UPS
08.2018 - 12.2018
Police Officer
Grambling Police Department
08.1996 - 03.2003
Sports Official
Metro Phoenix, AZ
01.1993 - Current
Infantry/Military Police Soldier – Drill Sergeant
United States Army
08.1988 - 02.2012
Police Academy
North Delta Training Academy
Bachelor of Science - Criminal Justice
Grambling State University
Bachelor of Science - Criminal Justice
Grambling State University