Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
Generic

Torre Hanley

Woodridge

Summary

Dynamic and dedicated professional with extensive experience in customer service and administrative support at Ruth Lake Country Club. Proven ability to enhance guest experiences through exceptional communication and organizational skills. Adept at cash handling and conflict resolution, consistently ensuring high levels of satisfaction and operational efficiency.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Front Desk Hospitality

Ruth Lake Country Club
Illinois
10.2024 - Current
  • Welcoming guests, answering phones, managing communications, handling inquiries, and providing administrative support, while maintaining a professional and welcoming environment

Retail Associate

Trader Joe's
Naperville
01.2019 - 04.2024
  • At traders Joes all employees are cross trained so this included cashier, stocking shelves and over all customer service.
  • After 1 year or being with the company I started designing signage for displays, individual product signs and murals.

Shift Leader

Five Guys
Downers Grove
12.2017 - 07.2018
  • Opening/closing the store, maintain cleanliness, directing staff through A shift, prepping, cooking, cash handling

Cashier/Server

Fresh Cafe' Restaurant
Oak Park
01.2013 - 09.2014
  • Train new hires, maintain a clean and organized environment for food service, provide outstanding customer service, cash and credit card transactions, food preparation and juicing, balancing drawer at day end, opening/closing.

Consultant/Sales Associate

LA TAN
Lyons
07.2013 - 01.2014
  • Answering phones, maintain cleanliness throughout the work place, sales of products & memberships, strong customer service skills, resolution of any and all customer complaints to ensure the highest level of customer satisfaction, checking-in clients, opening and closing salon.

Food preparation/Server

Starship Restaurant
Forest Park
07.2011 - 01.2012
  • Taking food orders, placing inventory orders, taking catering orders, answering phones, maintaining a clean food service area within the restaurant, invoice documentation.

Education

High School -

Lyons Township High School
LaGrange, Illinois, US

Skills

  • Cash register
  • Senior care
  • Front desk
  • Phone etiquette
  • Personal assistant experience
  • Communication skills
  • Clerical experience
  • Administrative experience
  • Dementia care
  • Serving
  • Google Docs
  • Writing skills
  • Website management
  • Microsoft Office
  • Filing
  • Microsoft Excel
  • Google Sheets
  • Microsoft Word
  • Word processing
  • Sales
  • Conflict management
  • Time management
  • Multitasking
  • Organizational skills
  • Working with people with disabilities
  • Microsoft PowerPoint
  • Office experience
  • Shift management
  • Childcare
  • Microsoft Outlook
  • Computer skills
  • Customer service
  • Cash handling

Certification

  • ServSafe
  • Driver's License

Languages

English

Personal Information

Authorized To Work: US for any employer

Timeline

Front Desk Hospitality

Ruth Lake Country Club
10.2024 - Current

Retail Associate

Trader Joe's
01.2019 - 04.2024

Shift Leader

Five Guys
12.2017 - 07.2018

Consultant/Sales Associate

LA TAN
07.2013 - 01.2014

Cashier/Server

Fresh Cafe' Restaurant
01.2013 - 09.2014

Food preparation/Server

Starship Restaurant
07.2011 - 01.2012

High School -

Lyons Township High School

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