Torrea Gordon
Norfolk,VA
Summary
Dynamic leader with a proven track record, excelling in customer service and staff training. Mastered inventory oversight and organization, significantly enhancing productivity and client satisfaction. Skilled in Microsoft Office and known for exceptional delegation capabilities. Achieved notable improvements in team efficiency and customer retention through strategic problem-solving and effective communication.
Overview
3
3
years of professional experience
Work History
Manager on Duty, Receptionist, Dog Attendant
Petsuites Of America
06.2022 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Monitored workflow to improve employee time management and increase productivity.
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Enhanced customer satisfaction by maintaining clean, safe, and comfortable environment for dogs during their stay.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Patient Experience Coordinator
Hatcher & Frey Orthodontics
04.2023 - 01.2024
- Developed and implemented patient experience strategies for enhanced quality of care.
- Streamlined communication between patients, families, and healthcare providers to foster trust and collaboration.
- Maintained confidentiality while managing sensitive information about patients'' medical history, treatment plans, and personal circumstances.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Taught patients and families to use at-home medical equipment.
- Organized patient records and database to facilitate information storage and retrieval.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Delivered support to medical staff in completion of patient paperwork.
Team Crew Member
Grain & Berry
05.2021 - 11.2021
- Promoted teamwork through active listening and open communication, fostering a positive work culture among crew members.
- Restocked customer and crew areas with necessary supplies and rotated stock as required.
- Developed time management skills to effectively handle multiple tasks simultaneously while maintaining attention to detail under pressure.
- Boosted customer satisfaction by consistently providing friendly, efficient service during peak hours.
- Accepted money and processed customer payments with high accuracy and efficiency.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Recorded orders by answering customer questions and entering requests in system.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Managed cash registers accurately and efficiently, minimizing discrepancies in daily financial reports.
- Assisted with inventory counts and stocking of merchandise.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
Education
High School Diploma -
West Creek High School
Clarksville, TN05.2021
Skills
- Customer service focus
- Delegation capabilities
- Sales and Marketing
- Staff Training and Development
- Goal-Oriented
- Inventory Oversight
- Organization skills
- Time Management
- Data Entry
- Telephone skills
- Courteous, Professional, and Reliable
- Microsoft Office
Timeline
Patient Experience Coordinator
Hatcher & Frey Orthodontics
04.2023 - 01.2024
Manager on Duty, Receptionist, Dog Attendant
Petsuites Of America
06.2022 - Current
Team Crew Member
Grain & Berry
05.2021 - 11.2021
High School Diploma -
West Creek High School
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