TORREAN T PARKER
Field Service Technician
Laurel,MD
Summary
U.S. Army veteran, looking to find somewhere to continue civilian career. A stable environment, gaining knowledge and experience are optimal. Career growth and development are some main goals for the immediate future. Bringing 4+ years of experience in the civilian sector, and 4+ years of military experience, performing diverse maintenance, installation and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures. Versatile technician, skillful in troubleshooting with top-notch repair knowledge and technical expertise. Focused, reliable and results-driven with good safety records and attention to detail. Meticulous Field Service Technician offering excellent skills in installation, repair, maintenance and customer service.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Electric Vehicle Charger Field Technician
BTCPower
Santa Ana, CA
03.2021 - Current
- BTCPower leader in EV charger market.
- Manufacturer and service provider.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Kept detailed records of field measurements and data.
- Adhered to safety protocols by implementing routine tests and guaranteeing accurate and safe equipment handling.
- Investigated and corrected mechanical problems with High Voltage Electric vehicle chargers and various components.
- Managed workday and travel schedules
- Used Salesforce for ticket tracking
- Improved customer service ratings by resolving technical, on-site and remote issues quickly and accurately.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Worked flexible hours; night, weekend, and holiday shifts
Field Service Technician
Communications Electronics Inc. (Formerly Procom)
Jessup, MD
01.2018 - 01.2021
- Communications Electronics (CEI) official Motorola distributor.
- Diagnosed equipment malfunctions by analyzing technical data using various test equipment (Wattmeters, RigExpert, Spectrum Analyzers, Multimeters)
- Operated all hand tools and power equipment according to company safety procedures.
- Investigated and troubleshot several product service issues weekly.
- Installed new two-way and other telecoms (low and high voltage) equipment and explained operation and routine maintenance protocols to customers.
- Performed annual service visits and completed preventative maintenance on all systems.
- Followed OSHA safety procedures to avoid injuries in field.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Attended training workshops and team meetings to maximize technical knowledge.
- Trained and supported new hires resulting in better understanding of process flow and safety procedures.
- Checked inventory to restock supplies before leaving for job sites.
- Provided technical support to customers by determining cause of issue and explaining most effective solution.
- Interacted with all necessary partners including vendors, upper management and peers.
- Finalized work on building systems by completing basic carpentry and other finish work.
- Properly completed work reports for each field visit.
Technical Consultant
Sprint PCS
Columbia, MD
12.2015 - 06.2016
- Specialized in repairing cellular phones and other handheld devices
- Completed quality and fraud inspections on cell phones.
- Erased user data, debugged application issues and refurbished devices for resale.
- Installed new operating systems in Apple and Android devices.
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- Worked with customers to understand needs and provide excellent service.
Bar Back
Centerplate
Landover, MD
08.2015 - 01.2016
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Restocked ice, condiments and snacks.
- Learned how to make wide variety of mixed drinks.
- Set up advertising signs and displays on shelves, counters and tables.
Satellite Network Operator/Maintainer
US Army
Fort Bliss, TX
05.2010 - 12.2014
- Installed and maintained satellite terminal equipment.
- Set up and maintained computer networks.
- Configured security settings or access permissions for groups or individuals.
- Analyzed and reported computer network security breaches or attempted breaches.
- Identify causes of networking problems, using diagnostic testing software and equipment.
- Documented network support activities.
- Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
- Install network software, including security or firewall software.
- Troubleshoot network or connectivity problems for users or user groups.
- Provided telephone support related to networking or connectivity issues.
- Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
- Tested faulty equipment to diagnose malfunctions, using test equipment or software, and applying knowledge of functional operation of electronic units and systems.
- Studied blueprints, schematics, manuals, or other specifications to determine installation procedures.
- Repaired or adjust equipment, machines, or defective components, replacing worn parts, such as gaskets or seals in watertight electrical equipment.
- Maintained equipment logs that record performance problems, repairs, calibrations, or tests.
- Inspected components of industrial equipment for accurate assembly and installation or for defects, such as loose connections or frayed wires.
- Performed scheduled preventive maintenance tasks, such as checking, cleaning, or repairing equipment, to detect and prevent problems.
- Calibrated testing instruments.
Education
Some College (No Degree) - Cisco Information technology
Howard Community College
Columbia, MD 01.2017 - 01.2017
General Studies
Prince George's Community College
Largo, MD 01.2009 - 01.2010
Occupational License or Certification Advanced Routing Certification - Computer Science
Marshall University
01.2007 - 01.2008
Skills
Telecom
Customer training
Technical Analysis
Safety standards and protocols
Low and High Voltage
Hardware and software installation
Programming
Project Management
Technical Support
Installation and maintenance
Diagnostics and troubleshooting
Electric Vehicles and chargers
Timeline
Electric Vehicle Charger Field Technician
BTCPower
03.2021 - Current
Field Service Technician
Communications Electronics Inc. (Formerly Procom)
01.2018 - 01.2021
Some College (No Degree) - Cisco Information technology
Howard Community College
01.2017 - 01.2017
Technical Consultant
Sprint PCS
12.2015 - 06.2016
Bar Back
Centerplate
08.2015 - 01.2016
Satellite Network Operator/Maintainer
US Army
05.2010 - 12.2014
General Studies
Prince George's Community College
01.2009 - 01.2010
Occupational License or Certification Advanced Routing Certification - Computer Science
Marshall University
01.2007 - 01.2008