TORREE BARKER
Houston,TX
Summary
Dynamic and performance-driven Business Operations Leader with over 10 years of success optimizing operations, elevating customer satisfaction, and driving strategic growth across the automotive, technology, and retail sectors. Proven record of leading large teams, implementing scalable process improvements, and aligning operations with organizational goals to exceed KPIs. Recognized for analytical decision-making, data-based leadership, and cultivating high-performing cultures that deliver measurable results in efficiency, quality, and customer experience.
Business operations professional with solid foundation in driving operational success and improving organizational performance. Known for fostering collaborative environments and adapting to evolving business needs. Skilled in process optimization and team leadership, consistently delivering results.
Overview
27
27
years of professional experience
Work History
Business Operations Manager
Percepta (Ford Motor Company)
01.2023 - Current
- Direct operational performance for Ford’s Customer Relationship Center, overseeing case management, OE, NPS, FCR, and QA metrics across multiple teams.
- Drive process improvements that increased overall efficiency by 25% and improved first contact resolution by 15%.
- Lead and coach 20+ supervisors and advocates through data-driven coaching, live call listening, and structured performance plans.
- Partner cross-functionally with Ford leadership to oversee goodwill budgets, compliance, and escalated case strategies (P17/P11 approvals, Safety Nets).
- Launched the Momentum Makers initiative to strengthen engagement, accountability, and retention, improving reliability to 95%+.
- Analyze operational trends to identify root causes and implement continuous improvement strategies reducing AHT variance across teams.
Business Operations Manager
Asurion
03.2015 - 12.2022
- Managed large-scale call center operations supporting insurance and warranty claims; improved SLA compliance from 78% to 94%.
- Designed operational models that optimized workforce utilization, reducing labor costs by 12% while sustaining quality outcomes.
- Established quality assurance and escalation review systems that reduced repeat contacts and improved FCR across departments.
- Collaborated with IT and analytics teams on automation and reporting dashboards that improved visibility to KPIs and agent performance.
- Mentored and developed future leaders, resulting in internal promotions and stronger bench strength within operations leadership.
Area Manager
G by GUESS (GUESS, Inc.)
08.2006 - 04.2015
- Oversaw multi-store operations achieving +15% YoY revenue growth and top-quartile performance across the region.
- Implemented sales forecasting and labor management strategies aligned with P&L objectives and operational goals.
- Recruited, trained, and developed store leadership teams, increasing employee retention by 40%.
- Partnered with corporate visual and merchandising teams to ensure execution consistency and brand standards.
- Drove performance accountability through structured sales reviews and KPI-based coaching.
Store Manager
LOFT Outlet | Ann Inc.
03.1999 - 06.2006
- Led all store operations, achieving 110% of sales targets and recognition for top-tier customer satisfaction.
- Oversaw staffing, scheduling, and payroll compliance while maintaining operational excellence and brand presentation.
- Improved loss prevention processes reducing shrinkage by 8%.
- Developed and mentored high-potential associates into leadership roles.
- Streamlined daily operations by leveraging reporting data to optimize labor and scheduling efficiency.
Education
Real Estate License -
Champion Real Estate School
01.2021
Bachelor of Science - Business Administration, Business Development
Colorado Technical University
Chicago, IL05.2016
Skills
- Business operations strategy
- Performance management metrics
- Cross-functional teamwork
- Customer loyalty enhancement
- Coaching and mentoring
- Operational compliance management
- Financial forecasting
- Workforce planning expertise
- Experience with UKG and Empower 20
- Operational efficiency management
- Proficient in Microsoft Office
- Team leadership
- Forecasting expertise
ACCOMPLISHMENTS & AWARDS
Operational Excellence Award – Percepta (2023): Led team to exceed Ford’s OE, NPS, and QA goals across multiple metrics., Leadership Excellence Award – Asurion (2019): Recognized for implementing a new supervisor training model adopted company-wide., Top Performer Award – Guess Inc. (2017): Delivered record sales growth and improved regional customer engagement., Customer Experience Champion – Ann Inc. (2014): Elevated customer satisfaction by 25% through staff training and service redesign., Employee Development Recognition – Percepta (2024): Mentored agents into leadership roles through targeted coaching programs.
Timeline
Business Operations Manager
Percepta (Ford Motor Company)
01.2023 - Current
Business Operations Manager
Asurion
03.2015 - 12.2022
Area Manager
G by GUESS (GUESS, Inc.)
08.2006 - 04.2015
Store Manager
LOFT Outlet | Ann Inc.
03.1999 - 06.2006
Bachelor of Science - Business Administration, Business Development
Colorado Technical University
Real Estate License -
Champion Real Estate School