TORRENCE DORSEY
Guyton,GA
Summary
All aspects of running a successful store, including opening and closing procedures, recruitment, and banking, are well-understood. Talented with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Talented supervisor with strong problem-solving and conflict-resolution skills who has led teams and organizations to success for more than 2 years. Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Training Specialist
Webstaurant
01.2024 - Current
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
- Developed training handbooks, computer tutorials and reference materials.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Trained and mentored all new personnel hired to fulfill various roles.
- Collected data on program effectiveness to develop modifications and improvements to curricula.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
- Boosted overall workplace efficiency by introducing cross-training initiatives that increased employees'' versatility in performing various tasks.
- Created a positive learning environment by incorporating adult learning principles into all instructional designs.
- Collaborated with department managers to identify skill gaps and develop targeted training interventions.
- Documented participation and evaluated learning for each participant.
- Utilized cross-training techniques to boost productivity and develop each team member's individual skills set.
Material Handler
WebstaurantStore
01.2023 - 12.2023
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Transported inventory items to appropriate locations.
- Maintained clean, orderly work environment free of hazards.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Helped train new employees in safe practices and warehouse procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Forklift Operator
Bonded Service Warehouse Inc
02.2022 - 01.2023
- Unloaded incoming materials from trucks and rail cars and moved them to the staging area
- Received, stored, and shipped products in a safe and efficient manner
- Worked with other team members to plan efficient and precise movements
- Increased team efficiency by using forklifts, cranes, and other equipment to move materials
- Organized warehouse inventory in a way that was both effective and efficient
- Received and unpacked shipments and new equipment as directed
- Communicated with floor managers to determine merchandise placement
- Was in charge of transporting inventory items to their proper locations
- Drove industrial vehicles and equipment that moved goods and materials, loaded and unloaded designated trailers, and routed trucks.
Manager
Dairy Queen Grill & Chill
12.2020 - 11.2021
- Kept the team running smoothly by delegating daily tasks strategically, monitoring output, and rewarding positive contributions
- Assign rules and responsibilities to employees for operational efficiency
- Worked directly with staff to maximize customer satisfaction, streamline procedures and boost bottom-line profitability.
Education
High School -
Effingham County High School
Springfield, GA01.2020
Skills
- Team management
- Employee scheduling
- Staff training/development
- Problem resolution
- Verbal and written communication
- Communications
- Sales and marketing
- Supervision
- Inventory management
- Staff management
- Operations management
- Learning Management Systems
- E-Learning Platforms
- Training Program Development
- Training Program Design
- Job training
- Onboarding Programs
- Adult Learning Theory
- Employee Development
- Video instruction
- Forklift Operation
- Loading and unloading
- Shipping and receiving
- Order Picking
- Training Evaluation
- Equipment Operation
Timeline
Training Specialist
Webstaurant
01.2024 - Current
Material Handler
WebstaurantStore
01.2023 - 12.2023
Forklift Operator
Bonded Service Warehouse Inc
02.2022 - 01.2023
Manager
Dairy Queen Grill & Chill
12.2020 - 11.2021
High School -
Effingham County High School
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