Torrence McGill
Friendswood
Summary
Customer Service Representative with experience in managing delivery operations and ensuring customer satisfaction. Demonstrated ability to follow safety protocols while driving and effectively communicate with customers regarding order status and inquiries. Successfully resolved disputes and identified potential issues, leading to improved customer experiences. Proficient in payment processing and inventory management, contributing to efficient service delivery.
Overview
4
4
years of professional experience
Work History
Food Delivery Driver
Papa Johns
Friendswood
01.2025 - Current
- Followed all safety protocols while driving.
- Inspected vehicle before and after shifts for any maintenance needs or issues.
- Complied with company policies related to safe driving practices and procedures.
- Processed online payments via credit card, debit card or PayPal.
- Provided excellent customer service throughout the delivery process.
- Contacted customers if there were delays in delivery due to traffic or other issues.
- Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
- Loaded and unloaded delivery vehicles with food items.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Managed inventory of food items in vehicle by checking expiration dates regularly.
- Identified potential problems or complaints from customers and took appropriate action as necessary.
- Answered customer inquiries regarding menu items, prices and availability.
- Handled cash payments from customers for delivery orders.
- Recorded accurate mileage log information during each shift.
- Ensured that the correct order was delivered to the customer.
- Adhered to local traffic laws at all times while delivering orders to customers.
- Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
- Carried food in insulated bags to maintain hot or cold temperature.
- Delivered fresh food to customers across local area.
- Collected tips from customers through hands-free electronic methods.
- Maintained vehicle according to company and state safety requirements.
Food Delivery Driver
Pizza Hut
Webster
06.2023 - 03.2024
- Followed all safety protocols while driving.
- Complied with company policies related to safe driving practices and procedures.
- Processed online payments via credit card, debit card or PayPal.
- Provided excellent customer service throughout the delivery process.
- Contacted customers if there were delays in delivery due to traffic or other issues.
- Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
- Loaded and unloaded delivery vehicles with food items.
- Maintained cleanliness of vehicle interior and exterior.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Managed inventory of food items in vehicle by checking expiration dates regularly.
- Identified potential problems or complaints from customers and took appropriate action as necessary.
- Answered customer inquiries regarding menu items, prices and availability.
- Handled cash payments from customers for delivery orders.
- Recorded accurate mileage log information during each shift.
- Ensured that the correct order was delivered to the customer.
- Coordinated with restaurant staff on order accuracy and pickup times.
- Adhered to local traffic laws at all times while delivering orders to customers.
- Carried food in insulated bags to maintain hot or cold temperature.
- Delivered fresh food to customers across local area.
Sandwich Artist
Jersey Mikes
Friendswood
11.2022 - 02.2023
- Inspected equipment regularly for proper functioning and sanitation standards.
- Trimmed meats and cheeses for sandwiches as needed.
- Greeted customers and provided product knowledge.
- Verified that prepared food met quality standards prior to serving it to customers.
- Followed established procedures for handling money transactions accurately.
- Maintained cleanliness of work area throughout shift.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Monitored temperature of freezers and coolers throughout shift.
- Operated cash registers to process payments from customers.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Stocked shelves with products and supplies.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Replenished condiments and other supplies at front counter areas.
- Assisted team members during peak hours when necessary.
- Organized inventory for efficient restocking of products.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Kept customer and food preparation areas clean and well-organized.
- Checked expiration dates on products to ensure freshness of items served to customers.
Restaurant Hostess
Masa Sushi
Friendswood
07.2022 - 08.2022
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Adhered to all safety regulations set forth by the restaurant management team.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Balanced cash register at end of shift according to established procedures.
- Provided menus and answered questions about menu items and specials.
- Informed kitchen staff of any special orders or dietary restrictions.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Assisted with setting up banquet rooms for special events.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Greeted customers and escorted them to their tables.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Answered telephone to provide dining information and take reservations.
- Relayed orders to service bar and kitchen via point-of-sale register system.
Restaurant Hostess
Center Court Pizza & Brew
Friendswood
05.2021 - 08.2021
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Adhered to all safety regulations set forth by the restaurant management team.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Greeted customers and escorted them to their tables.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Associate of Applied Science - Radiology
College of The Mainland
Texas City, TX05-2028
Some College (No Degree) -
University of Houston
Houston, TXSkills
- Medical terminology
- Data entry
- Regulatory compliance
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Payment collection
- Urban delivery management
- Safe driving
- Route planning
- Customer service
- Clean driving record
- Flexible schedule
- Delivery coordination
- Smartphone operation
- Dispatch interaction
- Hardworking and responsible
- Customer communication
- Phone orders
- Professional appearance
- Dedicated team player
- Point-of-sale system
- Relationship building
- Late shift availability
- Decision-making
- Safety awareness
- Quick learner
- Dependable and reliable
- Self motivated
- Goal setting
- Promotional skills
- Sales techniques
- Analytical thinking
- Customer acquisition
- Product knowledge
- Inventory management
- Adaptability
- Safe food handling
Timeline
Food Delivery Driver
Papa Johns
01.2025 - Current
Food Delivery Driver
Pizza Hut
06.2023 - 03.2024
Sandwich Artist
Jersey Mikes
11.2022 - 02.2023
Restaurant Hostess
Masa Sushi
07.2022 - 08.2022
Restaurant Hostess
Center Court Pizza & Brew
05.2021 - 08.2021
Associate of Applied Science - Radiology
College of The Mainland
Some College (No Degree) -
University of Houston