TORRENCE L. MARTIN
Fishers,IN
Summary
Dedicated telecommunications professional with exceptional leadership, training and personnel management skills. Accustomed to making decisions independently and driven to strengthen policies and procedures to enhance operations. Skilled in reviewing and improving strategic plans.
Overview
22
22
years of professional experience
Work History
Senior Subrogation Specialist
AT&T
01.2016 - Current
- Investigates and reports on accidents involving organization products, in coordination with insurance companies and attorneys.
- Work with external vendors, contract locators, insurance companies and adverse parties to resolve disputes over claim value and liability.
- Responsible for managing risk management and loss prevention programs to maintain maximum protection of assets at most economical rates.
- Changed existing processes and implemented new processes to improve efficiency 30%.
- Worked closely with engineers, land surveyors and other key stakeholders on different infrastructure projects.
- Inspected project sites to monitor progress and adherence to design specifications, safety protocols and state sanitation standards.
- Looked over proposed plans and project sites to coordinate layouts and site maps.
Field Network Manager
AT&T
01.2012 - 01.2016
- Monitor process/coordinate departments to ensure total customer solution.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Ensure that work processes, standards and master plans are in conformance, and that schedules are adhered to.
- Supervise 15 technicians that work aloft; climb ladders and poles; enter tunnels, buildings, trenches, crawl spaces, manholes, and other confined spaces to accomplish job tasks.
- Troubleshot hardware and software to determine and rectify network problems.
- Performed necessary maintenance to support network availability.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies.
Customer Service Specialist
AT&T
01.2005 - 01.2012
- Reading and interpreting engineering plans, vendor specifications for installation and repair of optic and electronic equipment, and interacting with Engineering Group
- Making necessary preparations required for splicing, rearranging and terminate cable conductors.
- Performing splicing operations in connection with installation, rearrangement, and repair of outside plant facilities.
- Locating and clearing troubles in outside plant facilities (copper and/or fiber).
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Performed necessary maintenance to support network availability.
- Worked with outside vendors for fiber installations and service.
- Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
Sales and Service Rep
AT&T
04.2001 - 01.2005
- Interacted with customers in courteous and professional manner even in challenging situations Provided high-level billing and service assistance to answer questions, address issues, and resolve problems and discrepancies
- Promoted cross selling/up selling for additional products, services, and promotions; executed sales and closing techniques to meet and exceed established targets.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Drove team revenue totals by bringing in top sales numbers.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Bachelor’s of Science - Business Administration
Indiana Wesleyan University
Indianapolis04.2015
Skills
- Microsoft Office Suite, Windows, MAC OS
- Statistical Analysis
- Conflict Management
- Contract Management
- Data Review
- Processes and Procedures
- Analytical and Critical Thinking
- Organization and Time Management
- Flexible and Adaptable
- Teamwork and Collaboration
- Cross-Functional Collaboration
- Functional and Business Requirements
- Liability Determinations
- Investigation Documentation
- Field Auditing
- Legal Processes
- Litigation Management
- Cross-Functional Collaboration
- Functional and Business Requirements
- Liability Determinations
- Investigation Documentation
- Network Operations
- Change Management
- Project Management
- Root Cause Analysis
- Network Troubleshooting
- Technical Support
- Effective Communication
- Strong Troubleshooting Skills
- Telecommunications Systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Senior Subrogation Specialist
AT&T
01.2016 - Current
Field Network Manager
AT&T
01.2012 - 01.2016
Customer Service Specialist
AT&T
01.2005 - 01.2012
Sales and Service Rep
AT&T
04.2001 - 01.2005
Bachelor’s of Science - Business Administration
Indiana Wesleyan University
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