TORREY BAUER
Fort Myers,FL
Summary
Proven Server/Bartender with extensive experience at GEORGE AND WENDYS SEAFOOD GRILL, adept in enhancing customer satisfaction and exceeding sales goals by 20% through effective upselling techniques and exceptional service. Skilled in POS system operation and known for positive guest interactions, demonstrating a blend of hospitality service expertise and a results-driven approach. Motivated professional familiar with food service operations and ready for challenging work. Offers flexible schedule, attention to detail and ability to stand continuously to serve guest and team needs. Careful with money and orders to avoid errors. Service-focused food service worker dependable in working shifts and helping others. Skilled in setup, cleaning and breakdown of different spaces. Good with support tasks and direct customer work. Skilled in providing top-notch support in dining room and bar settings, ensuring seamless service and customer satisfaction. Possess strong knowledge of food service protocols and bar maintenance, with ability to adapt quickly to fast-paced environments. Demonstrated success in improving workflow efficiency and collaborating effectively with kitchen and bar staff to meet service objectives. Committed to maintaining cleanliness and organization standards to enhance dining experience.
Overview
15
15
years of professional experience
Work History
SERVER/Assistant Bartender
Bellini's Restaurant St. Lawrence Gap CH.CH
FORT MYERS, FLORIDA
11.2024 - Current
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Greeted frequent visitors by name and explained new promotions.
- Communicated effectively with other personnel to coordinate tasks efficiently.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Restocked bar items such as napkins, straws, cups and glassware as necessary.
- Stocked service stations with ice, napkins and straws.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Supported serving staff in delivering accurate and well-presented food orders.
- Demonstrated ability to multi-task by performing additional duties as assigned.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Carried food orders to specific restaurant tables and served guests.
- Asked customers about meals to assess satisfaction and collect vital feedback.
SERVER/Assistant Bartender
Terra Nostra Tapas & Wine
FORT MYERS, FLORIDA
11.2022 - 10.2024
- Made friendly conversation with customers to provide enjoyable bar experience.
- Communicated effectively with other personnel to coordinate tasks efficiently.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Supported serving staff in delivering accurate and well-presented food orders.
SERVER/ BARTENDER
GEORGE AND WENDYS SEAFOOD GRILL
Sanibel, Florida
05.2010 - 09.2022
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Accurately recorded orders on cash register and point-of-sale system.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Explained menu items, describing ingredients and cooking methods upon request.
- Prepared drinks according to standard recipes.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided excellent customer service to ensure satisfaction.
Education
High School Diploma -
Mariner High School
Cape Coral, FL06-1995
Skills
- Dining area maintenance
- Item promotion
- Wine service
- Bill computation
- Service prioritization
- Effective customer upselling
- Customer feedback collection
- POS system operation
- Tableside service
- Menu recommendations
- Upselling techniques
- Performance improvement
- Willing to learn
- Cleaning and sanitizing
- Food safety
- Positive guest interactions
- Teamwork and collaboration
- Dietary restrictions awareness
- Customer service
- Hospitality service expertise
- Point of sale operation
- Order accuracy
- Verbal and written communication
- Responsible and trustworthy
- Table setting knowledge
- Personal hygiene
- Dining customer service
- Kitchen communication
- Sales expertise
- Positive and friendly attitude
Timeline
SERVER/Assistant Bartender
Bellini's Restaurant St. Lawrence Gap CH.CH
11.2024 - Current
SERVER/Assistant Bartender
Terra Nostra Tapas & Wine
11.2022 - 10.2024
SERVER/ BARTENDER
GEORGE AND WENDYS SEAFOOD GRILL
05.2010 - 09.2022
High School Diploma -
Mariner High School
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