Gaming
Torrey Carter
Blythewood,United States
Summary
Adaptable Information Technology Specialist with exemplary telecommunications network troubleshooting skills. Dependable subject matter expert experienced in the installation and operation of signal support equipment and the monitoring of network operations. Utilizes exceptional problem-solving and decision-making capabilities to secure a new role with a terrific organization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Insurance Specialist(Life Insurance)
Department of Veterans Affairs (This is a federal job)
04.2024 - Current
- Researches and interprets regulations governing life insurance policies in order to reply to inquiries from policyholders on the VA administered insurance programs
- Responds to inquiries varying in complexity and counsels' callers on topics including but not limited to, dividends, premiums, non-medical and medical underwriting issues, matured endowments, cash surrenders, loans, death claim processing and tax issues relating to the insurance programs
- Advises policyholders and beneficiaries in estimated and comparing benefits of the various options that are available relating to conversions, changes of plan, matured endowment, cash surrenders, death award payments and dividend options, etc
- Computes reserves, difference in reserve, surrender and loan values, and determines effective date of changes
- Prepares detailed statement of account and conducts extensive audits of individual policies
- Responds to inquiries in relation to Servicemembers and Veterans Group Life Insurance (SGLI/VGLI) programs, which are supervised by the Department of Veterans Affairs
- Takes all servicing and maintenance actions in responding to requests or inquiries from policyholders or their authorized representatives, including posting premiums, loan and dividend payments and refunds
- Prepares and reviews VA Form 29-368-d, Report of Settlement of Death Claims, prepared by the ADP system, to determine that the account status was accurately reported at the time of the insured's death
- Performs post entitlement actions, including release of Treasury Form 12 and release of correspondence to claimants, Veterans Service Officers, and attorneys and third parties concerning general inquiries about payment of the proceeds
- Processes beneficiary and option designations and may under take development when necessary, e.g., ambiguous designations
- Processes requests for copies of beneficiary designations
- Processes address changes and approved name changes for beneficiaries receiving monthly insurance payment and for insured policyholders in conjunction with submitted beneficiary designations
- Performs stop actions, account adjustments and initiates recovery of overpayments when advised of the death of a payee who was receiving monthly insurance payments.
Program Support Assistant (Telehealth)
Department of Veterans Affairs (This is a federal job)
08.2023 - 04.2024
- Provides technical oversight for the CRH program personnel as they install, troubleshoot, and retrieve all forms of telehealth equipment
- Completes document (TSA, TOS, MOU, and SOP) audits for all Telehealth programs to ensure completeness and accuracy of documentation in accordance with the Conditions of Participation
- Oversees Quality Management guidance of the CRH both Nationally and Locally, to include, but not limited to NOMAD, CRH Administrator, ORH and OMHSP Sharepoints
- Ensure communications are accurate, professional, and complete according to organizational formats/guidelines
- Contribute to proposals and review/edit submissions to the VISN for completeness
- Communicates meeting notes and initiative progress notes to stakeholders
- Develops databases and tools to monitor and illustrate trends analyses on performance activities and to identify the strengths and weaknesses of the CRH program
- Based upon analytical results, he/she provides recommendations to reduce the program deficiencies
- Performs health care studies that management can use to assist in complex VISN planning and operational implementation on telehealth
- Assists with new Telehealth and Connected Care equipment implementations to include technology equipment review, testing, configuration, installation, security, and verification of equipment's integration into existing IT network.
Program Support Assistant (Eligibility and Enrollment)
Department of Veterans Affairs (This is a federal job)
11.2018 - 08.2023
- Produces a variety of standardized documents such as letters and reports
- Receiving telephone calls from and/or generate telephone calls to Veterans, their families and/or legal representatives concerning billing inquiries
- Trained all new/incoming personnel on systems, standards, guidelines, customer service, phone calls, updates, transfers, mtf's, catastrophic patients, catastrophic edits, hardships, death notifications and enrollments
- Certified Records Manager for the Eligibility and Enrollment office/Service Records Liason since 2018
- Reviewing, updating, and editing master record information contained within the VistA system
- Keeps managers informed of the status of on-going personnel actions
- Makes determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence, and the evaluation of evidence of income, employability, dependence, and relationship
- Analyzes claims to determine if diseases and/or injuries were incurred or aggravated by military service in the line of duty for purposes of compensation, treatment, or hospitalization
- Explaining the process of filing a claim for benefits and eligibility requirements, repayment plans, etc
- Distributes and controls mail, refers phone calls and visitors, and provides information
- Prepares correspondence using correct grammar, spelling, punctuation, and established formats
- Communicates with VSRs and other employees in the regional office, employees of VA medical centers, and other regional offices
- Addresses administrative management issues, resolves problems and provides recommendations for correcting or improving processes and programs
- May directly communicate and interact with Veterans and their representatives/advocates to facilitate timely, proper decisions
- As dictated by the circumstances of each case, the RVSR may conduct interviews or hearings in person or by telephone with Veterans, eligible individuals, representatives, and advocates to obtain or clarify information
- Handles various benefits and services such as compensation and vocational training, medical and dental treatment, automobiles, or other conveyances, insurance, specially adapted housing, dependent education allowances, and other ancillary benefits
- Posts time and attendance reports on a daily basis for the designated nursing areas within the Mental Health Care Line
- Ability to maintain uniform organizational design and position structures
- Collects, compiles, and/or tracks data and statistical information in support of the Mental Health Care Line Nurse Executive
- Requests examinations, re-examination, or opinions to evaluate disabilities resulting from diseases or injuries
- Developing referrals and documenting case activity for action by facility to include a wide range of topics
- Receiving telephone calls from and/or generate telephone calls to Veterans, their families and/or legal representatives concerning billing inquiries
- Ensure required timekeeping actions such as leave requests and/or overtime/compensation requests are entered appropriately and timely
- Reviews claims cases to assure all issues have been addressed, applies, and interprets VA laws, including veterans' case law, existing statutes and procedures, precedent rulings, and state law in the adjudication process
- Reviews documents and reports for completeness and enters pertinent information into an automated tracking system
- May conduct interviews in person or by phone with veterans, representatives, and advocates to explain the full range of VA benefits and related programs
- Prepares, executes, and/or tracks program specific information such as congressional inquiries
- Prepares and releases correspondence for use by other federal, state, and local agencies
- Contributes to the definition of medical center, vision, values, goals and action plans that support the Medical Center Strategic Plan
- Uses software applications such as CPRS, Vista, Access, Excel, and Word, to draw information to prepare/assist in the preparation of reports
- Utilizes various electronic data processing (EDP) systems to input data for processing claims and generating automated correspondence
- Ensure required timekeeping actions such as leave requests and/or overtime/compensation requests are entered appropriately and timely
- Troubleshoots errors independently and completes a thorough analysis of records in order to correct any discrepancies prior to data entry for updating
- Assists in the planning, review, and reporting of data/statistical results of program/project studies
- Performs basic analyses of data and generates a variety of reports
- Attention to detail, customer service, oral communication and problem solving
- Performing auto transcription and secure messaging
- Applies new policies, provides advice on requirements.
Security Shift Lead
Kroenke Sports & Entertainment
12.2016 - 04.2018
- Oversees shift operations in compliance with current Standard Operating Procedures and makes recommendations for improvements and safety awareness
- Responsible for technical guidance and advice on matters pertaining to personnel security
- Provide timekeeping support to department employees
- Plans, organizes and directs various personnel and functions required to establish a safe and secure environment for hosting facility events
- Processes and oversees the submission of higher-level investigations
- Communicates the necessary guidance and instruction to staff in the support of the proper execution of their duties
- Follows up on personnel security cases with issues
- Participates in regular meetings, takes meeting minutes, or attends various council/committee meetings or workgroups on behalf of the Department/Service Chief
- Ensure required timekeeping actions such as leave requests and/or overtime/compensation requests are entered appropriately and timely
- Establish and maintain effective working relationship with police, fire, EMS and other security personnel and/or safety organizations
- Performing credit card processing
- Make preliminary assessments of possible material intentional falsification in examination or appointment
- Oversees training and communicates updates for all security personnel
- Ensure required timekeeping actions such as leave requests and/or overtime/compensation requests are entered appropriately and timely
- Notifying employees in a timely manner of requirements for initiation of periodic reinvestigations
- Maintains list of available staff and postings to meet staffing requirements
- Oversees various security systems; reports problems beyond their capabilities to management
- Designs and implements policies and procedures to improve operations, increase efficiency, eliminate problems and support practices directly related to administrative management
- Conducts security and suitability adjudications related to background investigations.
Signal Support Systems Specialist
United States Army
08.2007 - 11.2012
- IT professional with 6+ years of experience training, leading and managing 40+ personnel in network management, physical security, cybersecurity, network and hardware maintenance, and also IT Hardware asset management
- Responsible for the maintenance of networks, hardware and software for the company
- Attention to detail
- Proficient in supporting Microsoft Outlook, PC imaging, troubleshooting and basic installations
- Installed communications systems in over 22 vehicles and maintained equipment in 35 vehicles, achieving a 100% of equipment readiness
- Customer Service
- Troubleshooting IT incidents
- Organized, maintained and accountable for over 2.5 million dollars in equipment.
Aerospace Medical Service Journeyman
United States Air Force
05.2004 - 08.2007
- Plans, provides, and evaluates routine patient care and treatment of beneficiaries to include flying and special operational duty personnel
- Organizes the medical environment, performs and directs support activities for patient care situations, including contingency operations and disasters
- Performs duty as Licensed Practical Nurse (LPN)/Licensed Vocational Nurse (LVN), Independent Duty Medical Technician (IDMT), Aeromedical Evacuation Technician (AET), Hyperbaric Medical Technician (HBMT); Allergy and/or Immunization Technician (AIT), Special Operations Command (SOC) Medic, Dialysis Medical Technician (DMT), Critical Care Technician (CCT), or Neurology Technician (NT) functions
- Experience performing functions such as care and treatment of patients, operating and maintaining therapeutic equipment, and properly administering parenteral immunizing biologicals
- Qualification in and possession of AFSC 4N051/X1
- Also experience performing or supervising functions such as nursing activities; care and treatment of patients; operating anProvides, supervises and manages patient care of beneficiaries to include flying and special operational duty personnel
- Performs nursing tasks
- Acts as Primary Care Element (PCE) member and/or team leader
- Front-line preventionist who identifies potential health risks and provides preventative counseling
- Performs paraprofessional portions of preventative health assessments and physical examinations
- Monitors and records physiological measurements
- Orients patients to the hospital environment
- Admits, discharges, and transfers patients as directed
- Observes, reports, and records observations in patient progress notes and team conferences
- Performs portions of medical treatment, diagnostic, and therapeutic procedures
- Cares for, observes, and reports on pre/post-operative, seriously or critically ill, and injured patients
- Records treatments and procedures rendered and observes effects
- Performs postmortem care
- Identifies patient problems and assists in developing and evaluating patient care plan(s)
- Assembles, operates, and maintains therapeutic equipment
- Provides field medical care in contingency operations and disasters
- Performs basic life support and triage in emergency situations
- Serves as member of primary emergency medical response to in-flight emergencies and potential mass casualty scenarios for on- and off-base incidents
- Operates emergency medical and other vehicles
- Loads and unloads litter patients
- Participates in contingency or disaster field training, exercises, and deployments
- Assists flight surgeon with aircraft mishap and physiological incident response, investigation, and reporting
- Augments search and rescue flying squadrons
- Supports flight surgeon to develop flying safety and deployment briefings
- Identifies medical conditions that may disqualify a member for worldwide duty and assists providers with initiation of physical profiles
- Assists with oversight of grounding and waiver management follow-up systems
- Obtains and maintains linen and supplies/areas
- Disposes of medical waste
- Maintains inpatient and outpatient medical records
- Screens medical records for deployability and other medical administrative requirements
- Prepares and submits administrative reports
- Manages supplies and equipment, submits and executes budgets
- Coordinates medical service activities with execution and clinical management teams
- Supervises personnel, conducts training, and schedules for duty
- Schedules and/or conducts in-service training on procedures, techniques, and equipment
- Provides required basic life support training
- Schedules and/or conducts periodic disaster training, fire drills, and evacuation procedures
- Provides training to medical and non-medical personnel.
- Training may include areas such as emergency medical technician and self-aid and buddy care
- Performs duty as an IDMT at home station (sustainment training), deployed locations, remote sites and alternate care locations
- Renders medical, dental, and emergency treatment; recommends and coordinates evacuations for definitive medical treatment
- Performs pharmacy, laboratory, bioenvironmental, immunizations, public health, medical logistics and medical administration duties
- Establishes preceptorship and provides forward area health care IAW applicable guidelines in an austere or bare-base environment
- Special Operations Command (SOC) Medics perform special operations medical support providing initial combat trauma stabilization, on-going field trauma care, and CASEVAC to definitive care
- SOC medics are ideally suited to Special Operations Forces (SOF) and Combat Search and Rescue (CSAR) mission support for establishing bare-base encampments
- Performs aeromedical evacuation (AE) ground and/or flight duties
- Performs pre-flight/inflight patient care and documentation
- Provides emergency care for patients in event of medical and/or aircraft emergencies
- Functions as an aeromedical evacuation crewmember (AECM).
Education
Bachelor of Science - Applied Information Technology
Grand Canyon University
Phoenix, AZ08.2025
Associate of Science - PROFESSIONAL FITNESS TRAINING
HERITAGE COLLEGE
Denver, CO12.2016
Associate's degree - Network Administration
Intellitec College
12.2013
Skills
- Data Entry
- Software Installation
- Network configuration
- Information Security
- Customer Complaint Resolution
- Customer Engagement
- Account Management
- New Agent Training
- Critical Thinking
- Installation and maintenance
- Operating System Administration
- Customer Service
- Client Account Management
Accomplishments
- Achieved 100% accuracy by completing enrollments into the VA Healthcare System for 6 months with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 7 staff members.
- Collaborated with team of 10 in the development of internet setup at Ramadi Military Base in Iraq.
- Resolved product issue through consumer testing.
- Achieved 100% safety by completing safety checks at Mile High Stadium and The Pepsi Center with accuracy and efficiency.
- Supervised team of 30+ staff members.
- Collaborated with team of 3 in the development of Pepsi Safety Plans.
Affiliations
- Kappa Lambda Chi - South Carolina Director of Intakes
- National Society of Collegiate Scholars - Member
Jobrelatedtraining
- Yellow Belt Certified
- White Belt Certified
Dayphone
803-979-0198
Availability
Permanent, Recent Graduates, Internships, Telework, Full-time
References
- Warren Nickeson, US Army, Cpt of Engineering, 706-312-6064, antoinenickson@gmail.com
- Terrance Quiller, Department Of Veterans Affairs, Program Support Assistant, 803-724-4028, Terrance.Quiller@va.gov
- Maurice Gilliard, Department Of Veterans Affairs, Patient Advocate, 803-556-3634, maurice.gilliard@va.gov
- Alexis Jackson, Department Of Veterans Affairs, Stride Physical Therapist, 803-201-3897, alexis.jackson@va.gov
Certification
- White Belt
- Yellow Belt
- Six Sigma Certification
- Advanced Cardiac Life Support Certification (ACLS)
- First Aid Certification
- Basic Life Support Certification (BLS)
- Microsoft Office Specialist (MOS) Certification
- CPR/AED Certification
- Signal Technical Certification
- Signal Support System Specialist
- Anti-Terrorism Officer Basic Course
- Fundamental of Systems Planner Course
- Information Security Management Course
Timeline
Insurance Specialist(Life Insurance)
Department of Veterans Affairs (This is a federal job)
04.2024 - Current
Program Support Assistant (Telehealth)
Department of Veterans Affairs (This is a federal job)
08.2023 - 04.2024
Program Support Assistant (Eligibility and Enrollment)
Department of Veterans Affairs (This is a federal job)
11.2018 - 08.2023
Security Shift Lead
Kroenke Sports & Entertainment
12.2016 - 04.2018
Signal Support Systems Specialist
United States Army
08.2007 - 11.2012
Aerospace Medical Service Journeyman
United States Air Force
05.2004 - 08.2007
Bachelor of Science - Applied Information Technology
Grand Canyon University
Associate of Science - PROFESSIONAL FITNESS TRAINING
HERITAGE COLLEGE
Associate's degree - Network Administration
Intellitec College
- White Belt
- Yellow Belt
- Six Sigma Certification
- Advanced Cardiac Life Support Certification (ACLS)
- First Aid Certification
- Basic Life Support Certification (BLS)
- Microsoft Office Specialist (MOS) Certification
- CPR/AED Certification
- Signal Technical Certification
- Signal Support System Specialist
- Anti-Terrorism Officer Basic Course
- Fundamental of Systems Planner Course
- Information Security Management Course
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkInternshipWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsWork from home optionPaid time offPaid sick leaveTeam Building / Company RetreatsStock Options / Equity / Profit Sharing401k matchHealthcare benefitsQuote
"The first step towards getting somewhere is to decide you're not going to stay where you are."
J.P. Morgan
Interests
Content Creating
Fixing and Troubleshooting Computers
Coding
Creative Writing
Software
Productivity Software
Microsoft Suite
Database Management
Data Analysis and Visualization
Development and Programming
Web Development
Mobile App Development
Project and Process Management
Data Entry and Management
Digital Marketing and Content Management
IT Infrastructure Management
Network Administration and Security
Cloud Computing
Programming Languages
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