Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Torrey Gilstrap

Irving,TX

Summary

Seasoned Cloud Engineer with 10+ years of progressive IT experience specializing in AWS, CI/CD, GitOps, and Kubernetes. Adept at architecting and automating infrastructure with Terraform and GitHub Actions, while leading cross-functional teams through Agile methodologies. Excels in troubleshooting complex technical issues, driving continuous improvement, and translating business objectives into scalable, secure cloud solutions. Demonstrated success in guiding database migrations, implementing best practices, and maintaining clear, comprehensive documentation to ensure consistent, high-quality deliverables.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Cloud Engineer

Tyler Technologies
Dallas, TX
02.2022 - Current
  • Collaborate with architects and engineers to deploy various Tyler services to AWS using Terraform, with GitHub Actions and workflows.
  • Use Jira to manage work using tasks and epics. Contributing to decreasing our backlog.
  • Provide guidance to internal teams on our cloud architecture and design best practices. Constantly keeping up with the latest AWS and DevOps trends, with the intention of improving our services and processes.
  • Adapt to changing CI/CD methodologies, going from Harness to using GitHub Actions with Terraform to deploy AWS infrastructure.
  • Assisted with moving from Harness to GitOps using ArgoCD, and migrating applications off of old Kubernetes clusters to ones that our team can manage for more visibility and control.
  • Use K9s to manage our EKS clusters.
  • Learned Kubernetes administration and created Helm charts to deploy clusters and pods needed for running various applications. Achieved CKA certification in this position.
  • Troubleshot complex technical issues related to GitHub build failures, Terraform related deployment issues, application integration errors, GitHub workflows, etc.
  • Using Datadog logs to get more information to help troubleshoot various issues.
  • Lead several database migrations, as most of Tyler's services are being migrated from on-prem to the cloud and from databases controlled by different internal teams.
  • Train new hires to help bring them up to speed on our latest standards, processes, applications for which our team is responsible, and our workflows.
  • Create Confluence documentation outlining old and/or new procedures, services, or infrastructure.

Cloud Engineer

Signature Consultants
Dallas, TX
11.2019 - 01.2022
  • Resolve AWS cloud related issues involving access issues, and infrastructure deployment issues with various environments hosted in AWS cloud for Southwest Airlines.
  • Responsible for IAM Role Management, Service Monitoring using Datadog, Resolving Trust Advisor findings, and cloud infrastructure environment updates/changes.
  • Use Cloudformation and Terraform to automate the deployment of AWS cloud infrastructure to enhance operational efficiency.
  • Research and suggest ways to improve SWA current cloud footprint and new tools that can help develop and maintain the CI/CD pipelines and automation tools.
  • Earned several certifications to stay up to date with current technologies in order to provide better support and knowledge to support our platforms/solutions.
  • Collaborate with solutions architects, software developers, and security team to help plan for future application migrations to the cloud environment for SWA applications.. Also triage with AWS support if issues found are related to AWS outage.
  • Slack and Jira I use to communicate with my team and others to discuss project details, announce updates and general work related topics and bug tracking.
  • Service Now ticketing system is where I document and escalate any findings from incoming tickets and escalate if needed.
  • Contribute to documentation for use in training manuals and support materials and publish to confluence pages.

Solutions Architect

Dell EMC
Richardson, TX
10.2015 - 08.2019
  • Responsible for architecting Dell EMC CI/HCI Platforms VxRack, VxBlock, and VxRail based on customer needs and requirements. Along with upgrades to existing CI/HCI configurations of current clients. Allowing Global Solutions Architects to spend 90% more time in front of clients.
  • Generated Bill of Materials, Statements of Work, performed analysis and designed fully integrated solutions.
  • Collaborated with sales managers, deal desk, project managers, and others to meet customers needs and deliver solutions according to SLA.
  • Utilized Cisco CCW to build custom Cisco UCS blades for pricing. EMC MyQuotes for Storage Configurations and Pricing.
  • Built solutions using the Advanced Configuration Tool (ACT) for complete HCI/CI builds and configurations based on client technology needs and requirements.
  • Salesforce and Service Now used to record project progress and close tickets. Also to communicate with global SA's about certain deals I would be working on at that time.
  • Created visual representations of system builds with illustration of total rack units, server placements, and interconnecting cabling of a complete system using Pegasus tool. Used to show customers how system will connect to their current data center infrastructure and find/correct any mistakes in system builds if any.
  • Future product offerings, trainings on how to implement new offerings, minimum requirements, product availability and how it differs from previous generations were things I maintained current and in-depth understanding of to better fulfill the needs and objectives of the customers.
  • Lead quarter end closings of CI/HCI deals in the pipeline to help achieve and exceed quarterly goals. Reducing the chances of Post Close Changes by performing booking preps, running configurations through validation tools and double checking all discounts applied to all deals.
  • Mentored new hires and get them up to speed on Dell EMC processes and how solutions fit together.

Network Engineer (3 Month Project)

General Data Tech
Dallas, TX
07.2015 - 10.2015
  • Tasked to update and configure Cisco Access Points for AAFES network to convert from Autonomous to EAP.
  • SSH into Cisco 2960 Catalyst Switches using Putty and Kitty to confirm Access Points exist as they are in documentation and do configuration changes.
  • Collaborate with On-Site technicians to confirm device connectivity after configuration changes.
  • Enter devices into RADIUS and TACACS Servers to allow device association to Access Points and troubleshoot any issues that arise.
  • JrWorks used to find the appropriated Routes, Switches, and Access Points that need to be configured.

Service Desk Specialist

CompuCom
Dallas, TX
07.2014 - 05.2015
  • Responsible for troubleshooting, Resolving and Documenting tickets in Service Now (SNOW).
  • On average I took about 20 calls per day also handled tickets via email and chat.
  • Support iPad and Lenovo laptop field sales tools.
  • Helped train new hires on common issues and how to resolve quickly to ensure optimal call handle times.
  • Troubleshoot end user network connectivity issues.
  • I walked Users through wireless printer setup, troubleshoot Cisco AnyConnect VPN issues on user iPads and laptops.
  • Assisted users through how to resolve profile issues that arise on the iPad setup or laptop setup.
  • Provided customers with help on wireless printer setup/install and install drivers via Software Center.
  • Troubleshoot Outlook connectivity Issues.

Skills

  • Infrastructure development using Terraform
  • AWS Cloud management and adaption
  • Experience using Kubernetes and other containerized technologies
  • Experience with Github Actions and GitOps using ArgoCD
  • Agile project management using Jira
  • Ability to implement and understand various CI/CD methodologies
  • Skilled with Linux administration and scripting
  • Experience with ticketing systems
  • Documentation
  • Leadership
  • Technical Troubleshooting
  • Critical thinking

Certification

  • ITIL Foundation Level - Credential ID GR671096976TG
  • HashiCorp Certified: Terraform Associate - Issued Aug 2021 - Expires Aug 2023
  • Amazon Web Services SysOps Administrator - Associate Issued Jul 2020 Expires Jul 2023 - Credential ID: QCYHFTZ1HN4Q1TWN
  • Amazon Web Services Solutions Architect Associate Issued Mar 2019 Expires Mar 2022 - Credential ID: 0EMFG072DB1Q1XKV
  • Certified Kubernetes Administration Issued Jan 2025 Expires Jan 06 2027 - Credential ID: LF-kyd0inhczm

Timeline

Senior Cloud Engineer

Tyler Technologies
02.2022 - Current

Cloud Engineer

Signature Consultants
11.2019 - 01.2022

Solutions Architect

Dell EMC
10.2015 - 08.2019

Network Engineer (3 Month Project)

General Data Tech
07.2015 - 10.2015

Service Desk Specialist

CompuCom
07.2014 - 05.2015
Torrey Gilstrap