Torrey Long
Southfield,MI
Summary
I am a results-oriented Individual with strong communication and training skills. I am experienced in project coordination and vendor management, consistently delivering efficient solutions and improving customer satisfaction across various platforms.
Overview
36
36
years of professional experience
Work History
Telecommunications Specialist
AT&T
Southfield , Michigan
03.1995 - 10.2021
- Engaged with customers to address inquiries and provide technical support.
- Assisted in project coordination efforts for telecommunications upgrades and installations.
- Performed routine system tests and analyzed results to ensure optimal network performance.
- Coordinated with vendors for ordering necessary parts or services required for maintaining or upgrading the telecommunications system.
- Troubleshot complex network issues, resolving problems to minimize downtime.
Car Audio Supervisor
Best Buy
Southfield, Michigan
06.1993 - 07.1994
- Fostered relationships with vendors to secure competitive pricing on audio equipment and services.
- Maintained accurate records of all audio equipment usage and maintenance.
- Researched and tested new audio technologies in order to stay up-to-date with industry standards.
- Troubleshot issues with sound equipment and performed minor maintenance.
Electronics Sales Associate
Service Merchandise
Southfield, Michigan
07.1992 - 06.1993
- Trained new staff on product knowledge and effective sales techniques.
- Identified customer needs through active listening and tailored recommendations.
- Resolved technical issues for customers, enhancing their overall experience with products.
- Facilitated returns and exchanges efficiently, ensuring customer satisfaction.
- Engaged in continuous learning about new technologies and product lines to provide expert advice.
- Maintained cleanliness of work area and ensured proper organization of merchandise displays.
- Promoted additional services such as extended warranties and repair plans.
- Conducted price comparisons between various models and brands of electronics to ensure competitive pricing.
Assistant Manager
Imperial Sports
Dearborn, Michigan
06.1991 - 06.1992
- Facilitated team meetings to discuss goals and performance improvement strategies.
- Evaluated team performance and provided constructive feedback to improve productivity.
- Maintained up-to-date knowledge of company products and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
Store Manager in Training
Foot Locker
Livonia, MI
05.1988 - 06.1991
- Implemented merchandising strategies that increased product visibility and appeal.
- Collaborated with team members to foster a positive work environment.
- Trained staff on effective sales techniques, enhancing overall team performance.
- Executed loss prevention measures to minimize shrinkage and protect store assets.
- Facilitated team meetings to discuss goals, challenges, and strategies for success.
- Resolved conflicts between employees or customers in a professional manner.
- Developed long-term strategies for increasing profitability within the store location.
- Performed regular maintenance on equipment and coordinated repairs when necessary.
- Assisted in recruiting, hiring, training, and developing new team members.
- Established effective communication channels between store associates, customers, vendors, and corporate office personnel.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Shoe Department Manager
Dunham's Sporting Goods
Royal Oak, Michigan
04.1986 - 04.1988
- Trained staff on product knowledge and customer engagement techniques.
- Assessed employee performance and provided constructive feedback for development.
- Executed daily operational tasks to maintain a clean and organized department.
- Conducted regular meetings with department staff to discuss sales goals, customer service issues, and operational procedures.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Monitored sales metrics to evaluate team performance and identify training needs.
- Collaborated with upper management on budget planning and financial forecasting.
- Resolved inventory discrepancies by conducting regular audits and reconciliations.
- Promoted a positive shopping atmosphere through exceptional customer service.
- Conducted market research to stay informed about industry trends and competitor offerings.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
Education
High School Diploma -
Cass Technical High School
Detroit, Michigan06-1987
Skills
- Effective communication
- Training and development
- Adaptability to technology
- Troubleshooting and resolution
- Customer relationship management
- Vendor coordination
- Telecom infrastructure
- Safety practices
- Regulatory compliance
Timeline
Telecommunications Specialist
AT&T
03.1995 - 10.2021
Car Audio Supervisor
Best Buy
06.1993 - 07.1994
Electronics Sales Associate
Service Merchandise
07.1992 - 06.1993
Assistant Manager
Imperial Sports
06.1991 - 06.1992
Store Manager in Training
Foot Locker
05.1988 - 06.1991
Shoe Department Manager
Dunham's Sporting Goods
04.1986 - 04.1988
High School Diploma -
Cass Technical High School