TORREY SHIELDS

• Handled cash accurately and prepared deposits.
• Motivated, trained, and disciplined employees to maximize performance.
• Managed team schedule with eye for coverage needs and individual strengths.
• Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
• Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.

• Ensure incoming staff complies with company policy
• Train staff to follow restaurant procedures
• Maintaining safety and food quality standards
• Order food, linens, gloves and other supplies while staying within budget limitations
• Supervise daily shift operations
• Ensure all end of day cash outs are correctly completed
• Coordinate daily front and back of house restaurant operations
• Control operational costs and identify ways to cut waste
• Interview/recruit new employees,

• Manage office
• Order and stock office supplies
• Prepare conference rooms for meetings
• Sort and distribute office mail

• Scaled meat at register for cost calculations
• Trimmed meat for serving
• Prepare brine for chicken
• Prepare sauce for smoked meats

▪ Supervised a crew of 15 servers, floor runners and kitchen crew

▪ Ensured accuracy and timely delivery of all orders

▪ Conducted meetings with staff before each shift

▪ Checked in with all customers to ensure satisfaction with their stay

▪ Ensure each suite was clean at the end of each shift

▪ Performed end of day procedures

▪ Reordered supplies and food ingredients