Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Torri Ackerson

Henryetta,OK

Summary

Dedicated and results-driven professional with a proven track record of success in property management. My commitment to excellence is underscored by my strong work ethic. I thrive in dynamic environments and am known for my ability to multi-task in the most stressful situations, which has continuously contributed to my success. I am firm, but fair, and consistent in everything I do. I’m ready to bring my expertise to a challenging role where I can help drive you to new heights of success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Real Estate Agent

Vylla Home
Tulsa, OK
11.2023 - Current
  • Conducted property inspections to ensure compliance with applicable regulations and standards.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
  • Explained financial requirements and analytical data to potential buyers and sellers.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.
  • Attended industry events such as conventions and seminars.
  • Maintained current and accurate CRM database of prospective customers.
  • Prepared newly purchased homes for clients prior to arrival.
  • Coordinated appointments to show homes to prospective buyers.
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.
  • Presented properties to potential buyers to address questions or concerns.
  • Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
  • Generated leads through networking activities such as cold calls and referrals from past clients.
  • Provided client guidance regarding market conditions, mortgage options, and legal requirements.

Property Manager

Cullor Properties
Tulsa, OK
03.2021 - Current
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
  • Provided guidance and support to junior team members in order to facilitate their professional development.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
  • Oversaw and monitored preventative maintenance and energy management inspections and programs.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.
  • Supervised production of annual rent, operating expense, and real estate tax adjustments.
  • Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
  • Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Built relationships with service vendors and submitted associated billing statements.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
  • Worked with on-site and remote service providers to support tenants requesting accommodations.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Compiled and conveyed operational and financial data to regional manager.
  • Completed lease applications and verifications, notifying prospects of results.
  • Exercised direct supervision over property staff.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Collected rent from tenants to pay maintenance and repair costs and other expenses.
  • Prepared detailed budgets and financial reports for properties.
  • Handled resident complaints and expedited maintenance requests.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Updated tenant and unit information to keep current in housing database.
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
  • Prepared and submitted monthly tenant visit logs.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Planned and completed group projects, working smoothly with others.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Blackjack Dealer

Downstream Casino And Resort
Quapaw, OK
02.2018 - 02.2021
  • Provided exceptional customer service while interacting with patrons at the table.
  • Explained game and casino rules to guests.
  • Verified player identification and collected cash for wagers.
  • Calmed down angry guests or patrons using skills in active listening and positive engagement.
  • Maintained enjoyable environment by entertaining and engaging players at tables.
  • Provided gambling chips and coin money in exchange for legal currency for players to join in games.
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Kept up-to-date on changes in state laws related to gaming operations.
  • Maintained a clean, orderly gaming area to ensure customer satisfaction.
  • Adhered to strict confidentiality standards when dealing with sensitive information.
  • Conducted thorough checks of cards before beginning each round of play.
  • Reported any irregularities or violations of policies or procedures immediately.
  • Ensured proper security protocols were followed when dealing cards.
  • Participated in regular training sessions on new game variations and techniques.
  • Observed gamblers to identify marking, switching and counting cards.
  • Checked chips periodically throughout shifts to prevent theft or fraud.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
  • Welcomed customers to blackjack table.
  • Balanced tables upon completion of each shift to verify accuracy of funds handled during shift.
  • Responded promptly to all guest inquiries, complaints, or requests for assistance.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Office Manager

Skaggs Chiropractic
Joplin, MO
08.2018 - 01.2019
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Maintained filing system for records, correspondence and other documents.
  • Delegated work to staff, setting priorities and goals.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Interpreted and communicated work procedures and company policies to staff.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed files and records to obtain information and respond to requests.
  • Used judgment and initiative in handling confidential matters and requests.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Office Manager

Summit Truck Group
Joplin, MO
08.2018 - 11.2018
  • Maintained filing system for records, correspondence and other documents.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Managed office inventory and placed new supply orders.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Managed office budget to handle inventory, postage and vendor services.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Reviewed files and records to obtain information and respond to requests.
  • Used judgment and initiative in handling confidential matters and requests.
  • Processed payroll accurately ensuring all employees were paid on time.

Nurse Technician

Freeman Health System
Joplin, MO
12.2016 - 01.2018
  • Observed patients' physical condition and reported changes to nursing staff.
  • Performed basic clerical tasks such as filing documents, answering phones and scheduling appointments.
  • Collaborated with interdisciplinary teams on patient treatment plans.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Demonstrated excellent customer service skills when interacting with patients, visitors and other healthcare professionals.
  • Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
  • Cleaned and sterilized medical equipment following established procedures.
  • Monitored inventory levels of medical supplies in assigned areas and restocked when necessary.
  • Answered call lights promptly to respond to patient needs in a timely manner.
  • Collected specimens for laboratory testing.
  • Performed vital sign measurements including pulse rate, temperature, blood pressure and respiration.
  • Assisted physicians during examinations, treatments and diagnostic tests as required.
  • Provided assistance with ambulation, range-of-motion exercises and other rehabilitative activities.
  • Maintained a safe environment by adhering to infection control protocols and safety standards.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Used mobility devices to transport patients.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing.
  • Conducted regular rounds throughout the unit to check on patients' comfort level.
  • Responded quickly to emergency situations in accordance with established protocols.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Maintained accurate records of patient care services provided in accordance with hospital policies.

Nurse Technician

Webb City Health And Rehab
Webb City, MO
07.2015 - 12.2015
  • Observed patients' physical condition and reported changes to nursing staff.
  • Collaborated with interdisciplinary teams on patient treatment plans.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Demonstrated excellent customer service skills when interacting with patients, visitors and other healthcare professionals.
  • Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
  • Cleaned and sterilized medical equipment following established procedures.
  • Monitored inventory levels of medical supplies in assigned areas and restocked when necessary.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Answered call lights promptly to respond to patient needs in a timely manner.
  • Collected specimens for laboratory testing.
  • Performed vital sign measurements including pulse rate, temperature, blood pressure and respiration.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Played games with patients to boost mood, improve memory and provide light entertainment.
  • Assisted with transferring patients from beds to wheelchairs or strhers using proper techniques.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Provided assistance with ambulation, range-of-motion exercises and other rehabilitative activities.
  • Assisted nurses with patient care activities such as bathing, dressing and feeding.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Maintained a safe environment by adhering to infection control protocols and safety standards.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Used mobility devices to transport patients.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Conducted regular rounds throughout the unit to check on patients' comfort level.
  • Responded quickly to emergency situations in accordance with established protocols.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Monitored fluid intake and output levels to evaluate electrolyte imbalances.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.

Nurse Technician

Eastwood Manor
Commerce, OK
08.2014 - 04.2015
  • Observed patients' physical condition and reported changes to nursing staff.
  • Collaborated with interdisciplinary teams on patient treatment plans.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Demonstrated excellent customer service skills when interacting with patients, visitors and other healthcare professionals.
  • Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
  • Cleaned and sterilized medical equipment following established procedures.
  • Monitored inventory levels of medical supplies in assigned areas and restocked when necessary.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Answered call lights promptly to respond to patient needs in a timely manner.
  • Collected specimens for laboratory testing.
  • Performed vital sign measurements including pulse rate, temperature, blood pressure and respiration.
  • Played games with patients to boost mood, improve memory and provide light entertainment.
  • Assisted with transferring patients from beds to wheelchairs or strhers using proper techniques.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Assisted physicians during examinations, treatments and diagnostic tests as required.
  • Provided assistance with ambulation, range-of-motion exercises and other rehabilitative activities.
  • Assisted nurses with patient care activities such as bathing, dressing and feeding.
  • Maintained a safe environment by adhering to infection control protocols and safety standards.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Protected and promoted patient rights and assisted individuals to achieve maximum independence.
  • Used mobility devices to transport patients.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Conducted regular rounds throughout the unit to check on patients' comfort level.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Responded quickly to emergency situations in accordance with established protocols.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Monitored fluid intake and output levels to evaluate electrolyte imbalances.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Completed day-to-day duties accurately and efficiently.

Blackjack Dealer

Buffalo Run Casino & Resort
Miami, OK
06.2013 - 02.2014
  • Provided exceptional customer service while interacting with patrons at the table.
  • Verified player identification and collected cash for wagers.
  • Explained game and casino rules to guests.
  • Calmed down angry guests or patrons using skills in active listening and positive engagement.
  • Maintained enjoyable environment by entertaining and engaging players at tables.
  • Provided gambling chips and coin money in exchange for legal currency for players to join in games.
  • Explained rules, took bets and delivered payouts to facilitate movement of games.
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Kept up-to-date on changes in state laws related to gaming operations.
  • Maintained a clean, orderly gaming area to ensure customer satisfaction.
  • Adhered to strict confidentiality standards when dealing with sensitive information.
  • Conducted thorough checks of cards before beginning each round of play.
  • Reported any irregularities or violations of policies or procedures immediately.
  • Ensured proper security protocols were followed when dealing cards.
  • Participated in regular training sessions on new game variations and techniques.
  • Observed gamblers to identify marking, switching and counting cards.
  • Checked chips periodically throughout shifts to prevent theft or fraud.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
  • Balanced tables upon completion of each shift to verify accuracy of funds handled during shift.
  • Promoted responsible gaming practices among players at all times.
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
  • Responded promptly to all guest inquiries, complaints, or requests for assistance.
  • Dealt blackjack games in accordance with casino guidelines and regulations.

Telemarketing Sales Representative

APAC Customer Services
Joplin, MO
03.2013 - 06.2013
  • Identified opportunities to cross-sell products and services to existing customers.
  • Analyzed customer feedback to identify areas of improvement within the organization's processes.
  • Presented information about membership details and purchase advantages.
  • Conducted outbound calls to potential customers in order to generate sales leads.
  • Educated potential customers on features, benefits, advantages and disadvantages of products being offered.
  • Made appointments with interested customers according to schedule availability.
  • Adhered to all applicable telemarketing regulations while making outbound calls.
  • Maintained and recorded customer information in database.
  • Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
  • Suggested additional products or services that would benefit the customer.
  • Received incoming calls from customers inquiring about products or services.
  • Collaborated with management to resolve concerns and problem calls.
  • Provided product information, pricing details and special offers to interested customers.
  • Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Educated customers about product or service offerings meeting individual needs.
  • Broke down objections using friendly, persuasive strategies.
  • Resolved customer complaints by escalating calls to proper department.
  • Built relationships with clients through effective communication and customer service.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Set up new accounts and listed personal, demographic and payment information in system.
  • Followed up on inquiries from potential customers in a timely manner.
  • Worked well with automatic computer dialing and proprietary software to manage daily call loads.

Server

Pizza Hut
Grove, OK
06.2012 - 11.2012
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Stocked service areas with supplies during slow periods.
  • Provided excellent customer service to ensure satisfaction.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Addressed complaints to kitchen staff and served replacement items.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked food before serving it to customers.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Filled condiments and napkin containers during slack periods.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Maintained records of transactions made during shift as required by law or company policy.

Education

OK Real Estate License - Real Estate

Colibri Real Estate
Tulsa, OK
11-2023

GED -

Crowder College
Neosho, MO
03-2012

Some College (No Degree) - General Studies

Arizona State University
Tempe, AZ

Skills

  • Tenant Relations
  • Grounds Maintenance
  • Business Administration
  • Property Management
  • Business Development
  • Vendor Management
  • Contract Negotiation
  • Maintenance Scheduling
  • Staff Management
  • Payment Collection
  • Valid OK Driver's License
  • Preventive Maintenance
  • Financial Budgeting and Reporting
  • Maintenance Knowledge
  • Tenant and Eviction Laws
  • Fair Housing Mandates
  • Adaptable
  • Customer Service-Focused
  • Knowledge of Leasing and Market Conditions
  • Administrative Support
  • Lease Renewals
  • Skilled Multi-Tasker
  • Cash Handling
  • Money Collection
  • Cashiering
  • Crowd Control
  • Conflict Management
  • Currency Exchange
  • Fraud Detection
  • Patient Ambulation
  • Medical Records Management
  • Privacy and Confidentiality
  • Regulatory Compliance
  • Charting
  • Documentation
  • Medical Terminology
  • Expense Reporting
  • Bookkeeping
  • Supply Management
  • Billing
  • Team Supervision
  • Data Entry
  • Customer Service
  • Operations Management
  • Staff Hiring
  • Organizational Skills
  • Clerical Support
  • Training and Coaching
  • Contract Negotiations
  • Workflow Optimization
  • Relationship Building
  • Project Management
  • Credit and Collections
  • Scheduling
  • Mail Handling
  • Report Preparation
  • Event Coordination

Certification

  • OK Real Estate License

References

References available upon request.

Timeline

Real Estate Agent

Vylla Home
11.2023 - Current

Property Manager

Cullor Properties
03.2021 - Current

Office Manager

Skaggs Chiropractic
08.2018 - 01.2019

Office Manager

Summit Truck Group
08.2018 - 11.2018

Blackjack Dealer

Downstream Casino And Resort
02.2018 - 02.2021

Nurse Technician

Freeman Health System
12.2016 - 01.2018

Nurse Technician

Webb City Health And Rehab
07.2015 - 12.2015

Nurse Technician

Eastwood Manor
08.2014 - 04.2015

Blackjack Dealer

Buffalo Run Casino & Resort
06.2013 - 02.2014

Telemarketing Sales Representative

APAC Customer Services
03.2013 - 06.2013

Server

Pizza Hut
06.2012 - 11.2012

OK Real Estate License - Real Estate

Colibri Real Estate

GED -

Crowder College

Some College (No Degree) - General Studies

Arizona State University

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Torri Ackerson