Summary
Overview
Work History
Education
Skills
Timeline
Generic

Torri Brooks

Waxahachie,TX

Summary

Organized & Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence; with noted experience in administrative management. Can prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

15
15
years of professional experience

Work History

Sales Manager

Lavender and Sage Estate Sales
08.2024 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.

Office Manager

911 Security Cameras
10.2022 - 03.2023
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Controlled finances to lower costs and keep business operating within budget.
  • Reported to senior management on organizational performance and progress toward goals.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established team priorities, maintained schedules and monitored performance.

Temp Worker

Burnett's Staffing
02.2022 - 10.2022
  • Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
  • Enhanced productivity by efficiently managing multiple tasks and responsibilities across various temporary assignments.
  • Streamlined office operations for increased efficiency by implementing time-saving organizational techniques in various temporary positions.
  • Facilitated seamless transitions between assignments, ensuring minimal disruption to business operations for each employer.
  • Demonstrated strong problem-solving skills to effectively address challenges and enhance overall performance in assigned tasks.
  • Assisted with data entry projects, ensuring accuracy and timely completion of essential documents for multiple employers.
  • Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
  • Accomplished goals set forth by management teams at various companies within deadline-driven environments as an effective Temp Worker.

Facilitator

Walmart
08.2010 - 03.2021
  • Increased participant engagement by incorporating interactive activities and group discussions into sessions.
  • Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
  • Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
  • Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
  • Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
  • Developed customized training materials, enhancing participant comprehension and retention of key concepts.
  • Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
  • Supported organizational change initiatives through effective facilitation of targeted employee training programs.
  • Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
  • Collaborated with subject matter experts to develop accurate, relevant content for delivery at industry conferences or professional development events.
  • Led virtual training sessions using web-based platforms while maintaining high levels of participant interaction and engagement throughout the event duration.
  • Evaluated participant progress through ongoing assessments to ensure mastery of course objectives before concluding each session.
  • Served as a resource for trainees post-session completion by providing follow-up support via email or phone consultations.
  • Collected and analyzed participant feedback, consistently implementing suggestions for improvement in subsequent sessions.
  • Identified areas in need of improvement and implemented solutions.

Education

GED -

Martin High School
07.2003

Skills

  • Office Management
  • Supply Management
  • Billing
  • Team Supervision
  • Staff Hiring
  • Bookkeeping
  • Policy Development
  • Compliance Monitoring
  • Workforce Management
  • Contract Administration
  • Customer Service
  • Expense Reporting
  • Employee Supervision
  • Data Entry
  • Staff Management
  • Operations Management
  • Inventory Control
  • Administrative Support
  • Scheduling and Calendar Management
  • Event Coordination
  • Presentation Design
  • Performance Improvement
  • Financial Reporting
  • Staff Training
  • Credit and Collections
  • Organizational Skills
  • Relationship Building
  • Payroll and Budgeting
  • Travel Coordination
  • Scheduling
  • Budget Administration
  • Office Administration
  • Team Leadership
  • Decision Making
  • Effective Communication
  • Staff Supervision
  • Payroll Processing
  • Training and Coaching
  • Financial Accounting
  • Team Bonding
  • Clerical Support
  • Relationship building
  • Strategic planning
  • Positive and upbeat
  • Sales operation
  • Goal setting
  • Sales processes
  • Account management
  • Sales operations
  • Performance management
  • Decisive

Timeline

Sales Manager

Lavender and Sage Estate Sales
08.2024 - Current

Office Manager

911 Security Cameras
10.2022 - 03.2023

Temp Worker

Burnett's Staffing
02.2022 - 10.2022

Facilitator

Walmart
08.2010 - 03.2021

GED -

Martin High School

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