Summary
Overview
Work History
Education
Skills
Timeline
Generic

Torri Goode

Holtsville,NY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Security Guard

PSA Security
07.2022 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Daycare Assistant Teacher

The Learning Experience
01.2019 - Current
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Arrived at assigned areas on time, prepared, and ready to work.
  • Complied with strict safety and organizational regulations, policies, and procedures.
  • Documented and reported behavior issues or accidents to parents, minimizing future problems.

Customer Service Representative

Turtle Clan Smokes
01.2016 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Valet Attendant

Parking Systems
08.2018 - 06.2019
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Established positive guest relationships through consistent delivery of excellent customer service.
  • Surveilled parking areas to watch for vandals and other issues likely to cause damage to or theft of vehicles.

Education

No Degree - Criminal Justice

Suffolk County Community College
Selden, NY
12.2023

High School Diploma -

Sachem High School East
Farmingville, NY
06.2018

Skills

  • Knowledge of Supervisory Concepts
  • Reading Comprehension
  • Assertiveness
  • Problem-Solving Techniques
  • Professional Telephone Demeanor
  • Customer Relations

Timeline

Security Guard

PSA Security
07.2022 - Current

Daycare Assistant Teacher

The Learning Experience
01.2019 - Current

Valet Attendant

Parking Systems
08.2018 - 06.2019

Customer Service Representative

Turtle Clan Smokes
01.2016 - Current

No Degree - Criminal Justice

Suffolk County Community College

High School Diploma -

Sachem High School East
Torri Goode