Torri Griggs
Waxahachie,TX
Summary
Dynamic Health Service Associate with a strong track record of increasing customer satisfaction by effectively resolving complex issues. Proven ability to analyze client data to anticipate needs and foster engagement through tailored service in high-pressure settings.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Assembly Line Production Worker
FedEx
02.2021 - 09.2022
- Enhanced production efficiency by assembling products quickly and accurately on the assembly line.
- Inspected items and removed defective parts to support quality assurance efforts.
- Documented production data and output to track history and maintain accurate records for assembly line operations.
- Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.
- Adhered to strict safety protocols, thereby minimizing workplace accidents and injuries during the assembly process.
- Followed protocols to enhance protection and maintain a safe work environment.
- Boxed and labeled items for efficient transportation to the assembly line to ensure smooth assembly operations.
- Trained and mentored new employees to apply best practices in assembly line operations and comply with procedures and regulations.
Health Services Associate
Parkland Hospital
09.2022 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Initiated dialogue with customers to identify preferences, and improve personalized service and customer engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Adapted work schedule to meet seasonal demands, ensuring adequate staffing and service continuity.
- Supported recruitment of top talent for various positions, enhancing workforce capability to achieve business goals.
Business Owner
Self-employeed
03.2016 - 09.2022
- Delivered accurate estimates and executed landscaping and interior projects, including painting and cleaning, ensuring quality and client satisfaction.
- Managed daily operations and ensured efficient workflow.
- Oversaw financial planning and budgeting for business sustainability.
- Developed marketing strategies to enhance brand visibility.
- Cultivated and sustained positive working relationships with clients to enhance service satisfaction.
Home Health Aide
Comfort Home Health
04.2020 - 12.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Promptly responded to emergency situations such as falls or medical crises, providing immediate care and contacting appropriate personnel.
- Empowered clients to live independently through skill-building and mentoring in housekeeping, adaptations, and healthy meal preparation.
- Trained family members on effective caregiving techniques to ensure continuity of care and support during shifts or visits.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Communicated regularly with clients' families to provide updates on health and well-being.
Administrative Assistant
Methodist Dallas Medical Center
06.2008 - 04.2019
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Facilitated team collaboration by organizing regular meetings, maintaining meeting minutes, and tracking project progress to ensure alignment.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Collaborated on special projects, contributing research findings and coordinating event logistics to enhance project outcomes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Replenished office supplies to ensure availability for daily operations. and placed purchase orders to maintain adequate stock levels.
Education
Bachelors Degree Health Administration - Health Administration
University of Phoenix
Tempe, AZ11-2025
Skills
- Healthcare support
- Customer service
- Patient assessment
- Patient education
- Needs assessment
- Issue Resolution
- Verbal communication
- Customer engagement
- Task prioritization
- Multitasking
- Data analysis
- Performance improvement
- Cross-department collaboration
- Microsoft Office
- Customer service etiquette
- Analytical thinking
- Teamwork
- Leadership qualities
- Time management
- Problem-solving
- Decision-making
- Verbal communication
- Written communication
- Attention to detail
- Service promotion
- Client management
- Production support
- Product inspection
- Written communication
- Problem-solving
Certification
Community Health Worker
Timeline
Health Services Associate
Parkland Hospital
09.2022 - Current
Assembly Line Production Worker
FedEx
02.2021 - 09.2022
Home Health Aide
Comfort Home Health
04.2020 - 12.2021
Business Owner
Self-employeed
03.2016 - 09.2022
Administrative Assistant
Methodist Dallas Medical Center
06.2008 - 04.2019
Bachelors Degree Health Administration - Health Administration
University of Phoenix