Torri Jackson
Cleveland,OH
Summary
Dedicated therapeutic program worker with a focus on crisis intervention, client progress monitoring, and behavior plan development. Proven ability to engage clients in meaningful activities, enhancing their well-being and overall treatment outcomes.
Overview
2026
2026
years of professional experience
Work History
Therapeutic Program Worker
Warrensville Developmental Center
Cleveland, Ohio
05.2017 - Current
- Facilitated therapeutic activities for individuals with developmental disabilities.
- Collaborated with multidisciplinary teams to enhance client support strategies.
- Engaged clients in social and recreational activities to promote well-being.
- Trained and mentored new staff on therapeutic program protocols.
- Participated in team meetings to discuss client assessments and service improvements.
- Engaged in community outreach activities to increase awareness of available resources for at-risk youth.
- Provided crisis intervention services when needed by utilizing de-escalation techniques.
- Monitored client's daily activities to ensure safety and compliance with program rules.
- Coached clients on social skills development and problem solving techniques.
- Supported clients in developing independent living skills such as budgeting, parenting, nutrition, hygiene.
- Collaborated with interdisciplinary team members to ensure client progress towards treatment goals.
- Identified potential barriers preventing successful transition from residential care back into the community.
- Developed behavior plans for clients based on their individual needs.
- Documented staff information, service plans, treatment reports and progress notes.
Restorative Aide
Saint Augustine Health care
Cleveland, Ohio
07.2015 - 01.2017
- Assisted patients with daily living activities and mobility support.
- Turned and repositioned bedridden patients to prevent bedsores.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Ensured compliance with all healthcare regulations and standards during therapy sessions.
- Engaged in continuing education to stay updated with the latest physical therapy techniques and practices.
Restorative Aide
Select Medical
Cleveland, Ohio
03.2012 - 07.2015
- Assisted patients with daily living activities and mobility support.
- Maintained cleanliness and organization of patient areas and equipment.
- Collaborated with healthcare team to implement care plans for patients.
- Documented patient progress and communicated updates effectively.
- Assisted with positioning of residents for comfort and safety during treatments and activities.
- Demonstrated safe lifting techniques when transferring or repositioning patients from bed to chair and wheelchair.
- Assisted certified nurses in providing medical treatments such as wound care or administering medications.
- Provided restorative exercises and activities to patients in accordance with established protocols.
Reception Assistant
Rudwick Manor
Cleveland, Ohio
07.2010 - 03.2012
- Welcomed visitors and directed them to appropriate areas promptly.
- Managed incoming phone calls, delivering accurate information consistently.
- Coordinated distribution of incoming mail throughout office efficiently.
- Maintained a clean, organized reception area to enhance client experience.
- Assisted customers with inquiries and transferred calls to relevant staff.
- Updated visitor logbook daily to track who entered the building.
Nurses Aide
The Cleveland Clinic
cleveland
09.2007 - 07.2010
- Assisted patients with daily living activities and personal hygiene to enhance comfort.
- Monitored vital signs, reporting significant changes to nursing staff promptly.
- Maintained clean and safe environment for patients, ensuring compliance with health standards.
- Operated heart monitoring systems to track vital signs continuously.
- Educated patients on the heart monitoring process and equipment use.
- Coordinated with nursing staff regarding care plans for monitored patients before, during, and after procedures and tests.
- Reported any irregularities or changes in patient conditions promptly to attending physician or nurse supervisor.
Adult Daycare Worker
Concordia Care
Cleveland, Ohio
2005 - 07.2007
- Assisted in planning recreational activities for adults.
- Supervised adults in daily activities, and ensured safety at all times.
- Monitored health and hygiene practices to maintain a safe environment for all adults.
- Provided snacks and meals in accordance with dietary guidelines.
- Ensured proper supervision of all activities.
- Established good relationships with families through open communication about their love ones day to day.
Dacare Assistant
Karen's Home Daycare
Cleveland, OH
05.2001 - 08.2006
- Provided nurturing and appropriate environment for children of various ages.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Maintained safe play environment.
- Dressed children and changed diapers.
- Maintained organized and clean classroom and play areas.
- Coordinated outdoor activities that encouraged physical activity and awareness of nature.
- Monitored children during nap time, ensuring a quiet and restful environment.
- Communicated effectively with parents and guardians about children's daily activities and progress.
Certified Nursing Assistant
Kindred Hospice
Cleveland, Ohio
04.2002 - 01.2005
- Provided compassionate patient care in home and facility settings.
- Assisted with daily living activities and personal hygiene tasks.
- Monitored vital signs and reported changes to nursing staff.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
Nursing Assistant
Kethley House
Cleveland, Ohio
03.2001 - 01.2002
Nursing Assistant
Fallingwater Health Care
Strongsville, OH
03.2000 - 01.2001
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for patients and staff.
- Documented patient care activities in electronic health record systems accurately.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Completed daily room cleaning and organizing to provide patients with clean environment.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
Aristocrat Berea Health Care
Aristocrat Berea Skilled Nursing Facility
Berea, Ohio
02.1999 - 03.2000
- Completed day-to-day duties accurately and efficiently.
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and safety in patient care areas consistently.
- Collaborated with healthcare team to ensure quality patient care delivery.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Home Health Caregiver
Sunrise Staffing
Cleveland, OH
02.1998 - 02.1999
- Assisted clients with daily living activities and personal care needs.
- Developed and maintained positive relationships with clients and families.
- Ensured a safe and clean environment for clients at all times.
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
- Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
- Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.
- Demonstrated compassion and respect for all clients while maintaining professional boundaries at all times.
- Transported clients to medical appointments or other destinations when necessary.
- Prepared meals according to prescribed dietary needs and monitored food intake of assigned patients.
Housekeeper
The Cleveland Clinic
Cleveland, OH
11.1997 - 12.1997
- Disinfected surfaces using approved cleaning agents to ensure safety and hygiene.
- Organized cleaning supplies and equipment for efficient access during shifts.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Supported infection control measures by adhering to established sanitation guidelines.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Interacted pleasantly with clients and guests when performing daily duties.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
Bookkeeping Assistant
All Type Tax
Cleveland, OH
09.1995 - 09.1997
- Assisted with daily bookkeeping tasks and maintained accurate financial records.
- Processed client invoices and managed accounts receivable efficiently.
- Supported tax preparation by organizing client documents and data.
- Maintained confidentiality of sensitive financial information during all operations.
- Maintained sales records with payment details and invoices.
- Provided customer service regarding billing inquiries.
- Reconciled account balances with general ledger entries on a regular basis.
Secretary's Assistant
The Cleveland Clinic
Cleveland, OH
06.1994 - 08.1994
- Managed incoming calls and directed inquiries to appropriate departments.
- Coordinated office supplies inventory and placed restock orders as needed.
Education
High School Diploma -
John Hay High
Cleveland, OH06-1994
Skills
- Crisis intervention
- Therapeutic activity facilitation
- Behavior plan development
- Client progress monitoring
- Team collaboration
- Program administration
- Cpr
- Basic life support
Timeline
Therapeutic Program Worker
Warrensville Developmental Center
05.2017 - Current
Restorative Aide
Saint Augustine Health care
07.2015 - 01.2017
Restorative Aide
Select Medical
03.2012 - 07.2015
Reception Assistant
Rudwick Manor
07.2010 - 03.2012
Nurses Aide
The Cleveland Clinic
09.2007 - 07.2010
Certified Nursing Assistant
Kindred Hospice
04.2002 - 01.2005
Dacare Assistant
Karen's Home Daycare
05.2001 - 08.2006
Nursing Assistant
Kethley House
03.2001 - 01.2002
Nursing Assistant
Fallingwater Health Care
03.2000 - 01.2001
Aristocrat Berea Health Care
Aristocrat Berea Skilled Nursing Facility
02.1999 - 03.2000
Home Health Caregiver
Sunrise Staffing
02.1998 - 02.1999
Housekeeper
The Cleveland Clinic
11.1997 - 12.1997
Bookkeeping Assistant
All Type Tax
09.1995 - 09.1997
Secretary's Assistant
The Cleveland Clinic
06.1994 - 08.1994
Adult Daycare Worker
Concordia Care
2005 - 07.2007
High School Diploma -
John Hay High