Torri Rafferty-Potter
Crown Point
Summary
Successful Hair Salon Owner since 1983, with waitressing experience in a busy restaurant.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
41
41
years of professional experience
Work History
Hair Salon Owner- Torri's Hairloft
Self Employed
Crown Point
04.1984 - Current
- Established and maintained a highly successful salon business since 1984.
- Provided customer service and addressed customer complaints in a timely manner.
- Developed customer service strategies to ensure client satisfaction.
- Ensured compliance with local health department regulations.
- Monitored financial performance of the salon by analyzing monthly reports to make necessary adjustments.
- Performed hairstyling services such as coloring, cutting, shampooing, conditioning and styling hair.
- Managed daily operations of the salon, including scheduling appointments, maintaining records, and ordering supplies.
Waitress
Winton's
Westport
04.2024 - 06.2025
- Processed payments accurately using cash registers or POS systems.
- Took orders for food and drinks and delivered them to guests.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Replenished beverages when necessary.
- Bussed tables as needed during peak hours.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Assisted other wait staff members in times of heavy customer traffic.
- Served alcoholic beverages responsibly in accordance with state laws.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
High School Diploma -
Crown Point Central School
Crown Point, NY06-1983
Cosmetologist - Cosmetology
Yandon Dillon Vocational Center
Mineville, NY06-1983
Skills
- Hair Stylist
- Waitress
- Customer Service
- Good work ethics
Timeline
Waitress
Winton's
04.2024 - 06.2025
Hair Salon Owner- Torri's Hairloft
Self Employed
04.1984 - Current
High School Diploma -
Crown Point Central School
Cosmetologist - Cosmetology
Yandon Dillon Vocational Center