Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Timeline
Manager

Torri Statham

Manager
Centerville,GA

Summary

Dynamic manager with a proven track record at Destiny Fitness, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and staff development, achieving departmental goals while fostering a collaborative culture. Skilled in problem-solving and relationship building, driving customer satisfaction and maximizing performance.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Bar Manager

The Golden Blanco
01.2024 - Current
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Increased revenue with creative marketing initiatives and promotional events.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Boosted customer satisfaction by implementing innovative bar management strategies.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
  • Coordinated themed nights attracting different demographics expanding overall clientele.
  • Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
  • Boosted bar revenue by implementing innovative cocktail menus and themed event nights.
  • Monitored financial reports to identify and address areas of concern, improving financial health.
  • Developed marketing strategies to attract wider customer base, increasing foot traffic during off-peak hours.
  • Led training sessions for new staff, improving service quality and team cohesion.
  • Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
  • Handled customer complaints professionally, resolving issues promptly and effectively.

Manager

Destiny Fitness
08.2013 - 08.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Bartender

Applebee's Neighborhood Grill & Bar
08.2006 - 09.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Dispatcher

Fort Valley State University
07.2000 - 07.2006
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
  • Implemented regular system checks to maintain high operational standards, ensuring reliability of dispatch equipment.
  • Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
  • Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
  • Promoted culture of continuous improvement, leading to adoption of advanced dispatch technologies.
  • Enhanced team morale by fostering supportive and collaborative work environment.
  • Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
  • Maintained high levels of confidentiality and discretion with sensitive information.
  • Facilitated training for new dispatchers, improving team readiness and performance.
  • Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
  • Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
  • Reduced response times to emergency situations, coordinating effectively with multiple agencies.
  • Answered phone calls and responded to customer emails.

Education

No Degree - Social Work

Fort Valley State University
Fort Valley, GA

Vocational-Technical Education

Peach County High School
Fort Valley, GA
06-1997

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Customer relationship management (CRM)
  • Shift scheduling
  • Staff development
  • Sales techniques
  • Policy implementation
  • Sales management
  • Workforce management
  • Marketing
  • Work prioritization
  • Hiring and training
  • Employee development
  • Problem-solving aptitude

Certification

  • Group Fitness Instructor Training - Current
  • Bartender - Current
  • Manager

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemote

Important To Me

Career advancementWork-life balanceFlexible work hoursCompany Culture401k matchPaid time offPaid sick leaveHealthcare benefits

Timeline

Bar Manager

The Golden Blanco
01.2024 - Current

Manager

Destiny Fitness
08.2013 - 08.2025

Bartender

Applebee's Neighborhood Grill & Bar
08.2006 - 09.2024

Dispatcher

Fort Valley State University
07.2000 - 07.2006

No Degree - Social Work

Fort Valley State University

Vocational-Technical Education

Peach County High School

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