Torria Greely
Fort Worth
Summary
Detail-oriented Patient Care Coordinator with over 4 years of experience in healthcare administration and patient relations, seeking to leverage expertise in intake operations for InHome Connect. Proven ability to manage scheduling, insurance verification, and EMR systems, ensuring efficient patient flow and strict HIPAA compliance. Skilled in fostering strong patient relationships and collaborating with clinical teams. Eager to contribute to palliative care services by ensuring seamless patient admissions and upholding high standards of community support.
Dedicated and responsive professional with proven skills in classroom management, behavior modification, and individualized support. Comfortable working with students of different skill levels to promote learning and boost educational success. Serves as role model by using growth mindset to develop young minds and inspire love of learning.
Innovative educator adept at fostering environments where learning is both engaging and effective. Known for high productivity levels and the ability to complete tasks with efficiency, utilizing time management skills to meet deadlines while maintaining quality standards. Specialized in curriculum development, classroom management, and educational technology integration. Excel in communication, adaptability, and empathy, ensuring positive outcomes in diverse educational settings.
Overview
1
1
Certification
9
9
years of professional experience
Work History
ISS Teacher
Crowley Middle School
Fort Worth, TX
09.2026 - Current
- Planned classroom instruction for diverse student learning needs
- Managed student behavior using clear expectations and routines
- Taught middle school lessons aligned with Crowley Middle School curriculum
- Assessed student work and adjusted instruction for mastery
- Collaborated with Crowley Middle School staff on lesson planning
- Communicated with parents about student progress and concerns
- Maintained accurate grades, attendance, and classroom records
- Supported student growth through tutoring and small-group instruction
Substitute Teacher, K-12
ESS
Fort Worth, Tx
08.2026 - Current
- Followed ESS lesson plans and maintained classroom routines across K-12 classrooms.
- Managed student behavior using district guidelines and school discipline procedures.
- Delivered instruction for absent teachers in reading, math, science, and writing.
- Supervised classroom activities, hallway transitions, and lunch or recess duty.
- Recorded attendance, assignments, and daily notes for ESS and school staff.
- Adapted quickly to different grade levels, subjects, and campus expectations.
- Communicated with principals, teachers, and office staff about classroom needs.
- Applied emergency procedures, safety rules, and visitor policies in assigned schools.
- Provided feedback to teachers on student behavior and performance in the classroom.
- Monitored classrooms, ensuring that all students were safe and adhering to school rules.
- Assisted with classroom instruction, following lesson plans and providing additional support to students.
- Established positive relationships with administrators, teachers and parents.
- Supervised lunchroom duties, playground activities, field trips and after-school programs.
Patient Care Coordinator
Affordable Dentures and Implants of North Fort Worth
North Fort Worth
09.2023 - Current
- Managed patient scheduling, ensuring efficient appointment flow.
- Executed insurance verification processes to confirm coverage and benefits.
- Processed dental claims accurately and submitted them for reimbursement.
- Presented treatment plans to patients, explaining procedures and costs clearly.
- Cultivated strong patient relations through effective communication and support.
- Utilized Dentrix, Eaglesoft, and Open Dental software for practice management.
- Ensured strict adherence to HIPAA regulations for patient data privacy.
- Collected patient payments and managed financial transactions.
- Maintained electronic health records (EHR) with a high degree of accuracy.
- Operated multiline phone systems to manage incoming and outgoing communications.
- Implemented appointment confirmation and recall systems to reduce no-shows.
- Demonstrated exceptional attention to detail in all patient interactions and record-keeping.
- Maintained precise patient records and financial information.
- Collected payments accurately and efficiently.
- Collaborated effectively with dentists, hygienists, and assistants to ensure optimal patient care.
Patient Care Coordinator
FastNewSmile Dental Implant Center
Fort Worth
03.2022 - 09.2023
- Fostered effective team collaboration to enhance patient service delivery.
- Facilitated clear and compassionate patient communication throughout their treatment journey.
- Applied professional phone etiquette to manage all patient inquiries and communications.
- Demonstrated reliability and adaptability in a dynamic healthcare environment.
- Maintained a high level of organization and meticulous attention to detail in daily tasks.
- Ensured all necessary documentation was completed accurately and submitted in a timely manner.
- Managed Explanation of Benefits (EOB) claims submission and processing.
- Provided comprehensive office administration and clerical support.
- Delivered administrative assistance to patient care staff, optimizing workflow.
Customer Service Representative I
Mr. Cooper Mortgage Company
Remote
06.2021 - 10.2021
- Provided exceptional customer service and managed client relations across multiple communication channels.
- Supported call center operations by addressing customer inquiries and resolving issues efficiently.
- Employed effective conflict resolution techniques to de-escalate and manage challenging customer interactions.
- Leveraged CRM software for data entry and to track customer interactions.
- Offered comprehensive phone, email, and chat support to a diverse customer base.
- Processed orders and provided billing support with accuracy.
- Demonstrated strong multitasking and time management skills in a high-volume environment.
- Utilized Microsoft Office Suite to manage documentation and communication.
- Applied problem-solving and critical thinking to identify and resolve customer issues.
- Engaged in team collaboration and effective communication to meet departmental goals.
Dental Assistant Internship
Arlington Dental Office
Arlington
03.2018 - 05.2018
- Contributed to a team environment, demonstrating adaptability and a willingness to assist.
- Practiced patient-centered communication, ensuring patient comfort and understanding.
- Maintained a high level of attention to detail and safety awareness in all procedures.
- Successfully multitasked in fast-paced clinical environments.
- Supported patient education and care initiatives.
- Performed instrument sterilization and managed operatory setup and breakdown.
Education
Education Administration
Abilene Christian University
Abilene, TX 08.2026 - 10.2026
High School Diploma -
South Hills High School
Fort WorthAssociate of Science - Health Administration Services
Colorado Technical University
United StatesDental Diploma - Dental Assisting
Remington College
Fort WorthSkills
- Data Analysis
- Web Design & Development
- Digital Marketing
- AI Tools & Automation
- Attention to Detail
- Problem-Solving
- Adaptability
- Time Management
- Client Relationship Management
- Clear Communication
- Classroom management
- Lesson planning
- Student assessment
- Office administration
- Patient scheduling
- Parent communication
- Test proctoring
- Parent-teacher conference coordination
- Educational activities
- Project-based learning
- Program development
- ESOL certified
- Motivating students
- Alternative learning methods
- Inquiry-based learning
- Growth mindset
- Curriculum implementation
- Group learning mechanics
Certification
BLS Certification 10/2026, First Aid/ CPR Certification 10/2026
Timeline
ISS Teacher
Crowley Middle School
09.2026 - Current
Substitute Teacher, K-12
ESS
08.2026 - Current
Education Administration
Abilene Christian University
08.2026 - 10.2026
Patient Care Coordinator
Affordable Dentures and Implants of North Fort Worth
09.2023 - Current
Patient Care Coordinator
FastNewSmile Dental Implant Center
03.2022 - 09.2023
Customer Service Representative I
Mr. Cooper Mortgage Company
06.2021 - 10.2021
Dental Assistant Internship
Arlington Dental Office
03.2018 - 05.2018
High School Diploma -
South Hills High School
Associate of Science - Health Administration Services
Colorado Technical University
Dental Diploma - Dental Assisting
Remington College