Torriana Byrd
Herndon,VA
Summary
Graduate with a B.S. in Biology with a minor in Leadership Studies with over fifteen years of experience providing exemplary pharmacy services. Profound interpersonal skills with a track record of establishing positive relationships with customers, pharmaceutical representatives, medical professionals, healthcare organizations and insurance providers. Respected leader, able to motivate diverse teams to deliver exceptional team performance. Dedicated to providing quality patient care.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Onboarding Specialist
Mosaic Pharmacy Services
01.2020 - Current
- Conducted patient onboarding medication reviews, educate patients about our clinical services, synchronize multiple medications, serve as point-of-contact for new patients, follow-up with patients.
- Collaborated with healthcare providers to develop patient-centered care plans, promoting better health outcomes.
- Developed strong relationships with patients and families, fostering trust and open communication throughout the care process.
- Established a positive rapport with patients through active listening skills and empathetic communication styles, reducing anxiety during the medication review.
- Trained new staff on filing, phone etiquette and other office duties.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Quality Assurance Field Agent (American Express)
Sales Partnerships Inc.
07.2019 - 12.2019
- Representative of a Fortune 100 client, present and educate businesses on client's brand value, high attention to detail, professional interpersonal communication skills, use company issued iPhones, iPads, and CRM systems
- Boosted overall client satisfaction by efficiently addressing and resolving field-related issues.
- Developed strong relationships with clients, leading to increased trust and repeat business.
Case Manager
Caremetx, LLC
09.2017 - 07.2019
- Act as single point of contact and voice for healthcare providers, patients, pharmacies, and manufacturer clients, problem-solving, multi-tasking, manage regional caseloads, manage specialty and REMS drugs, track and follow-up on prior authorization and appeal requests, knowledge of HIPAA regulations, excellent interpersonal skills
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Insurance Verification Specialist
Walgreens Specialty Pharmacy
09.2016 - 09.2017
- Verify patient's insurance coverage, communicate with patients about benefit coverage, educate patients on benefit information, provide exceptional customer service, knowledge about various commercial and Medicare insurances
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Minimized delays in treatment scheduling by promptly identifying potential coverage issues and working proactively towards their resolution.
- Assisted patients with understanding personalized insurance coverage and benefits.
B2B representative
Protocall Communications
06.2016 - 09.2016
- Increased sales revenue by developing and maintaining strong relationships with key clients.
- Played a key role in securing lucrative contracts through effective negotiation tactics and relationship-building efforts with prospective clients.
- Negotiated contracts for better pricing and terms, resulting in improved profit margins.
- Implemented effective sales strategies to achieve consistent growth in competitive markets.
Door to Door Sales Representative
One Day Roofing
05.2016 - 06.2016
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Boosted territory revenue through consistent follow-ups on leads and effective time management.
- Streamlined sales process through efficient planning of daily routes and strategic prioritization of leads.
- Educated prospective clients about product features, benefits, and pricing structures to facilitate informed decision-making processes.
Pharmacy Technician
Rite Aid Pharmacy
10.2007 - 05.2016
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
Bachelor of Science in Biology / Minor Leadership - Cellular Biology
Hampton University
Hampton, VA05.2010
Skills
- Problem-solving
- Relationship building
- Negotiation
- Time management
- Customer retention
- Attention to detail
- Active listening
- Interpersonal skills
Certification
Pharmacy Technician
- Licensed in VA
Affiliations
- Tau Beta Sigma Honorary Band Sorority
- Delta Sigma Theta Sorority, Inc.
Timeline
Onboarding Specialist
Mosaic Pharmacy Services
01.2020 - Current
Quality Assurance Field Agent (American Express)
Sales Partnerships Inc.
07.2019 - 12.2019
Case Manager
Caremetx, LLC
09.2017 - 07.2019
Insurance Verification Specialist
Walgreens Specialty Pharmacy
09.2016 - 09.2017
B2B representative
Protocall Communications
06.2016 - 09.2016
Door to Door Sales Representative
One Day Roofing
05.2016 - 06.2016
Pharmacy Technician
Rite Aid Pharmacy
10.2007 - 05.2016
Bachelor of Science in Biology / Minor Leadership - Cellular Biology
Hampton University
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