Torrick F. Henderson II
Houston
Summary
Results driven restaurant leader with 10+ years of management experience in high volume, fast casual and full-service dining environments. Proven ability to lead daily operations, drive team performance, control costs, and deliver exceptional guest experiences. Strong background in labor management, training and development, food safety compliance, and financial performance. Recognized for hands on leadership, operational discipline, and the ability to build engaged, high performing teams in fast paced settings.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Shake Shack
Houston
03.2023 - Current
- Oversee all aspects of daily restaurant operations in a high-volume environment, ensuring consistent execution of Shake Shack standards for hospitality, food quality, cleanliness, and safety.
- Act as a key operational leader supporting General Manager responsibilities, including shift leadership, floor execution, and overall business performance.
- Lead workforce planning, scheduling, and labor optimization to meet sales demands while maintaining labor cost targets.
- Manage inventory control, ordering, and waste reduction initiatives to minimize food and supply costs while maintaining product availability.
- Monitor financial performance by analyzing sales trends, labor reports, and key performance indicators; implement operational strategies to support revenue growth and profitability.
- Recruit, interview, hire, and onboard new team members; develop talent through structured training, coaching, and performance feedback.
- Foster a positive, inclusive team culture by driving engagement, accountability, and recognition.
- Ensure full compliance with food safety, sanitation, and workplace safety standards through ongoing training and daily operational audits.
- Serve as a visible leader on the floor, proactively addressing guest concerns and resolving issues to protect brand reputation and guest loyalty.
- Partner with senior leadership on company initiatives, operational rollouts, and continuous improvement efforts.
Operations Manager (Front of House)
Cheddar’s Scratch Kitchen
Houston
05.2016 - 12.2021
- Managed front-of-house operations for a high-volume, full-service restaurant, ensuring smooth service execution and exceptional guest satisfaction.
- Designed and executed strategic floor plans to maximize table turns, server efficiency, and overall service flow during peak periods.
- Conducted daily pre-shift walk throughs to ensure cleanliness, readiness, and adherence to brand and safety standards.
- Led and supervised FOH leadership teams, servers, hosts, and bartenders; provided coaching, performance feedback, and corrective action when necessary.
- Actively engaged with guests to resolve service concerns, reinforce food quality standards, and build repeat business.
- Controlled labor costs by monitoring staffing levels, forecasting sales, and adjusting schedules to meet budgeted labor percentages.
- Managed daily cash handling procedures, deposits, and financial reporting, ensuring accuracy and compliance with company policies.
- Generated and analyzed transaction reports, sales trends, and hourly performance metrics to support operational decision-making.
- Facilitated monthly management meetings focused on labor forecasting, cost control, and sales performance improvement.
- Assisted with recruitment, hiring, onboarding, and training of new team members to maintain strong staffing levels and service consistency.
Education
Bachelor of Mass Communications - Journalism, Communications
Houston Christian University
Houston, TX05.2016
Skills
- Restaurant & Operations Management
- Team Leadership & Staff Development
- Labor Scheduling & Cost Control
- Guest Experience & Service Recovery
- Inventory Management & Waste Reduction
- Financial Reporting & Sales Analysis
- Food Safety & Sanitation Compliance
- Conflict Resolution & Problem Solving
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Adobe Creative Suite (Photoshop, InDesign, Audition, Bridge)
Timeline
Assistant General Manager
Shake Shack
03.2023 - Current
Operations Manager (Front of House)
Cheddar’s Scratch Kitchen
05.2016 - 12.2021
Bachelor of Mass Communications - Journalism, Communications
Houston Christian University