Torrie Boyd

Sensitive Data Asset Identification & Risk Assessment Program

• Led an initiative to identify and classify assets containing PHI, PII, and PCI-DSS data across the enterprise.
• Ensured over 200 sensitive assets were fully inventoried within the Risk Assessment (RA) tool IRM, improving governance and visibility.
• Performed 60+ system risk assessments annually, in addition to annual enterprise risk assessments, aligning findings with NIST CSF frameworks.
• Developed risk treatment plans and tracked remediation activities to closure.
• Created AI Risk Assessment using NIST and ISO 27001 Controls

Endpoint Security & Incident Response

• Monitored and responded to endpoint security alerts using Rapid7 SIEM and Microsoft Defender for Endpoint, investigating suspicious activity and coordinating effective remediation actions.
• Perform incident triage, threat analysis, and containment, mitigating malware, suspicious processes, and unauthorized access attempts.
• Analyze security events and logs to identify root causes and prevent recurrence through policy and control improvements.

Email & Threat Mitigation

• Investigate and mitigate email-based attacks including phishing, spoofing, and malicious attachments.
• Examine email headers, message routing, and authentication results (SPF, DKIM, DMARC) to validate sender legitimacy and identify attack vectors.
• Coordinate remediation actions such as account protection, rule updates, and user guidance to reduce future phishing risk.

Enterprise DDI & Wireless Infrastructure Refresh

• Utilize Infoblox DDI (DNS, DHCP, IPAM) services to support a large-scale wireless access point refresh, configuring and validating DNS records for 800+ access points across the enterprise.
• Ensured accurate IP address management and naming conventions, maintaining alignment with network architecture and security standards.
• Collaborate daily with network and infrastructure teams to ensure seamless cutover, minimizing downtime and preventing DNS-related connectivity issues.
• Improved network visibility, reliability, and operational efficiency through standardized DDI configuration and documentation.

Identity Management

• Administered user accounts, groups, and permissions in Active Directory environment.
• Provided technical support for Active Directory-related issues to staff members.
• Developed documentation for Active Directory procedures and best practices.
• Managed Active Directory user accounts, groups, and computer objects.
• Provided technical assistance to end users on Active Directory related queries or incidents.
• Created scripts using PowerShell commands for automated management of AD objects.
• Resolved issues related to authentication failures due to expired passwords or locked accounts.
• Recovered deleted AD objects from the Recycle Bin.

Firewall Administration

• Led initiative to enhance security protocols for 500+ application servers with PHI, minimizing data exfiltration risks.
• Implemented strict egress filtering policies for over 500 application servers on Palo Alto perimeter firewalls, allowing traffic only to approved destinations.
• Utilized RFC-based change management to deploy and validate firewall policies on a weekly release cycle, ensuring consistency, auditability, and minimal operational disruption.
• Assist Security Architect on projects to implement VPN tunnels and NAT policies

• Resolved networking and Windows OS issues for +3000 end users in person and via Remote Desktop, ensuring operational continuity.
• Troubleshot and resolved tickets for EPIC EMR Applications and third-party health technology applications, enhancing user access and experience.
• Troubleshooting computer hardware and printer issues (HP Business, Zebra Thermal Printers
• Imaged and deployed Windows operating system to laptops and desktops, ensuring consistent configurations.
• Managed Microsoft System Center Configuration Manager to bring +2500 devices to compliance, creating and deploying applications, packages, and software updates.
• Recognize, analyze, and effectively solve problems in a timely organized manner using industry best practices and procedures
• Creating technical procedural documentation

• Installed over 100 peripherals and printers to facilitate EPIC EHR implementation
• Installed and configured desktop computers and peripheral devices for new users.
• Assisted in the installation of new PCs, laptops, and other computer peripherals.
• Diagnosed hardware and software issues efficiently using remote assistance tools.
• Supported senior technicians with project tasks to enhance team productivity
• Maintained inventory of IT equipment and managed asset records for accurate tracking

• Provided remote assistance to customers via phone and remote desktop tools, ensuring timely issue resolution.
• Troubleshot and resolved hardware, software and peripheral device problems.
• Routed, tracked, and managed client's service desk tickets from inception to closure, documenting issues and solutions for future reference.
• Categorized tickets for efficient routing to epic EHR teams and IT teams.