Torrie Broy
Charlotte,NC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
year of professional experience
Work History
Advisor
Great Lakes/Nelnet Inc
10.2022 - 12.2023
- Monitored client accounts to identify opportunities for improvement or growth.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Modified existing software systems to enhance performance and add new features.
Education
High School Diploma -
Granby High School
Norfolk, VA06-2021
Skills
- Student Development
- Presentations and Public Speaking
- Career Planning
- Academic Counseling
- Appointment Setting
- Call Center Operations
- Customer Communications
- System Documentation
- Answering Questions
- Call Control Skills
- Resolving Issues
- Data Gathering
- Payment Processing
- CRM Software
- Call Management
- Product Knowledge
- Data Entry
- Prioritization
- Typing Proficiency
Languages
English
Full Professional
Timeline
Advisor
Great Lakes/Nelnet Inc
10.2022 - 12.2023
High School Diploma -
Granby High School
Similar Profiles
LaRalle WaltersLaRalle Walters
Global Quality Specialist II at Great Lakes / NelnetGlobal Quality Specialist II at Great Lakes / Nelnet
Mohamed ZiedanMohamed Ziedan
Senior Product Owner at NelnetSenior Product Owner at Nelnet
Shanna RussellShanna Russell
Supervisor - Claims and Fraud & Identity Theft at Nelnet (formerly Great Lakes)Supervisor - Claims and Fraud & Identity Theft at Nelnet (formerly Great Lakes)