Torrie Carden
Glendale,AZ
Summary
Customer-focused problem solver with 13+ years' experience seeking a career change and leveraging my strong communication skills (written and verbal) honed through 13+ years as a experienced certified pharmacy technician, I offer a detail-oriented approach, and a commitment to accuracy in handling invoices and providing support. During my recent hiatus as a caregiver, I further developed my organizational, multi-tasking, and priority management skills. I am proficient in MS Office and possess a positive customer-centric attitude. Additionally I highlight my transferable skills from pharmacy technician experience
- Accuracy and attention to detail- Essential in dispensing medication, directly translates to meticulous invoice processing
- Strong communication- Interacting with doctors, patients, and insurance companies translates well to working with internal and external clients.
- Problem solving- Finding solutions for medication issues translates to resolving invoice discrepancies.
- Customer service focus- Providing excellent care to patients translates to delivering exceptional support to colleagues.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Potters House Apothecary
07.2019 - 12.2020
- Review incoming prescriptions for errors or missing information
- Contact patients and healthcare providers to obtain or verify missing information
- Input prescriptions and patient demographics
- Accurately and efficiently prepare prescription orders for dispensing of medications
- Verify prescription information and dosage while creating new formulations
- Partner with pharmacist regarding any discrepancies
- Contact patients to inform them of Insurance coverage, benefits, and copays
- Verify shipping information and collect payments.
Program Manager- Certified Team Lead
Asembia
10.2018 - 05.2019
- Coached team members on productivity strategies, policy updates, and performance improvement plans to accomplish challenging goals
- Assisted pharmacist with clearing problematic prescriptions and address customer questions to keep pharmacy efficient
- Answered escalated calls and addressed questions from customers and healthcare providers
- Resolved non-routine issues such as third party billing, computer system and customer service issues
- Supervised 20 pharmacy technicians and coordinated day to day assignments
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Certified Lead Pharmacy Technician
GenRx
06.2015 - 10.2018
- Managed opening and closing duties for the pharmacy
- Solved customer problems in person or over the phone by providing assistance with placing orders, navigating systems, and locating items
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies
- Assisted pharmacists
- Stocked, labeled, and inventoried medication to attain accurate records
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
- Monitored ordering of pharmacy medications and stock to maintain streamlined inventory and low overhead.
Certified Compounding Technician
Roadrunner Pharmacy
09.2014 - 06.2015
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders
- Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Calibrated scales, and kept record of storage temperatures
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations, and ordering any additional necessary products.
Inventory Specialist- Pharmacy Technician
CVS Pharmacy
04.2009 - 07.2014
- Completing pharmacy log and updating patient accounts
- Completed cash register transactions by handling credit and cash payments using pharmacy register system
- Supported pharmacists with day to day activities and pharmacy management functions
- Delivered outstanding customer service by assisting customers with pharmacy services, product questions, and general store information
- Processed over 200 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction
- Liaised with other pharmacies to eliminate issues related to product shortages or expirations.
Education
Award of Completion in Recognition - 72 Hours of Training
Phoenix College
Phoenix, AZ01.2009
High School Diploma -
Deer Valley Academy
Phoenix, AZ01.2008
Skills
- Team leadership
- Data Collection, research, and problem solving skills
- Organized, ability to multi task and prioritize work load; time management skills
- Good judgment and decision making skills
- Confidentiality and HIPAA
- Team collaboration
- Claims investigation
- Quality assurance
- Excellent listening, written and oral communication skills
- Strong customer service skills
- Pharmacy and customer records management
- Medicare and Medicaid process
- Drug inventory management
- Medication dispensing
- New hire training
- Understanding of medical terms
Accomplishments
- Traveled to Orlando Florida to train 50 new customer service representatives on pharmacy policies, procedures, and best practices.
- Typed and filled over 300 prescriptions per day.
- Supervised team of 20 staff members.
- Assisted with updating training materials.
- Received consistent commendations for enthusiasm, attention to customers needs, and attention to detail.
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Patient Care Coordinator
Potters House Apothecary
07.2019 - 12.2020
Program Manager- Certified Team Lead
Asembia
10.2018 - 05.2019
Certified Lead Pharmacy Technician
GenRx
06.2015 - 10.2018
Certified Compounding Technician
Roadrunner Pharmacy
09.2014 - 06.2015
Inventory Specialist- Pharmacy Technician
CVS Pharmacy
04.2009 - 07.2014
Award of Completion in Recognition - 72 Hours of Training
Phoenix College
High School Diploma -
Deer Valley Academy
- CPhT - Certified Pharmacy Technician
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