Torrie Chatman Owens
Licensed Professional Counselor
Birmingham,AL
Summary
Knowledgeable counselor with solid track record in providing compassionate and effective counseling services. Leveraged therapeutic techniques to support clients in overcoming personal challenges and improving mental health. Demonstrates proficiency in active listening and emotional intelligence, fostering safe and supportive environment for clients.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
Work History
Counselor
Grace House Ministries, Inc.
Birmingham, AL
10.2022 - Current
- Maintained accurate and up-to-date records of client progress and treatment plans.
- Encouraged development of relevant skills to help overcome specific concerns.
- Developed treatment plans to address client needs.
- Implemented therapeutic techniques such as cognitive-behavioral therapy, dialectical behavior therapy, and mindfulness training into practice.
- Conducted mental health assessments with clients in order to determine appropriate interventions.
- Counselor brings familiarity with numerous diagnoses and treatment protocols. Adept response to emergency situations with direct, calm, respectful demeanor. Passionate promoter of patient support and resource advocacy. Dutifully juggles tasks related to customer privacy and treatment.
Debt Recovery Analyst
Department of Treasury
01.2025 - Current
- Conducted detailed financial analysis to assess debtor''s ability to pay and determine appropriate course of action.
- Maintained a thorough understanding of agency's regulations, ensuring compliance throughout all aspects of the recovery process.
- Utilized conflict resolution and negotiation skills in sensitive financial discussions.
- Conducted thorough financial analysis to identify and resolve delinquent accounts.
Customer Service Representative
Social Security Administration, SSA
Birmingham, AL
07.2009 - 01.2025
- Interviews beneficiaries, their representatives, and/or the public and responds to their calls and inquiries.
- Provides beneficiaries with information about eligibility and benefits being paid under all programs administered by SSA.
- Explains technical provisions of SSA programs, elicits relevant facts and resolves problems with payment or eligibility.
- Makes routine and complex systems inputs to correct or change records of entitlement and eligibility.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Practicum and Internship Field Experience
Grace House Ministries, Inc.
Birmingham, AL
01.2021 - 05.2022
- Provided individual and group counseling services to individuals a wide variety of presenting problems (i.e., mental illness; sexual abuse, mental abuse, and physical abuse); performed thorough individual intake interviews; conducted crisis counseling, advocacy, and creation of safety plan.
Education
Master of Education - Couples And Family
University of Montevallo
Montevallo, AL 08.2018 - 05.2022
Bachelor of Arts - Communications
University of Alabama
Tuscaloosa, AL 01.2004 - 12.2007
Skills
- Intervention Planning
- Client Assessment and Treatment Planning
- Trauma-Informed Care
- Crisis Intervention Techniques
- Individual & Group Therapy
Certification
National Certified Counselor (NCC)
Honors And Involvement
- Member of Chi Sigma Iota, Counseling Academic & Professional Honor Society
- Member of Delta Sigma Theta Sorority, Inc.
Timeline
Debt Recovery Analyst
Department of Treasury
01.2025 - Current
Counselor
Grace House Ministries, Inc.
10.2022 - Current
Practicum and Internship Field Experience
Grace House Ministries, Inc.
01.2021 - 05.2022
Master of Education - Couples And Family
University of Montevallo
08.2018 - 05.2022
Customer Service Representative
Social Security Administration, SSA
07.2009 - 01.2025
Bachelor of Arts - Communications
University of Alabama
01.2004 - 12.2007
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