TORRIE CURRY

RETAIL BANKING MANAGER

SECURITY FEDERAL BANK

10.2003 - Current

Collaborated with C-level executives and stakeholders to develop long-term financial plans.
Provided leadership and direction to grow team portfolio and increase revenue.
Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Conducted regular performance reviews with staff members, providing constructive feedback on areas for development and recognizing top performers.
Managed daily branch operations, ensuring compliance with bank policies, procedures, and regulatory requirements.
Influenced positive change within the branch by fostering open communication channels between employees at all levels of the organization.
Developed and executed targeted sales campaigns for increased revenue generation and market share growth.
Enhanced cross-selling opportunities by identifying customers'' needs and recommending appropriate financial products and services.
Optimized the branch''s digital banking experience by implementing user-friendly online platforms designed to encourage self-service transactions, ultimately reducing wait times and improving overall customer satisfaction.
Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Managed customer complaints promptly, resolving issues effectively to foster long-term client relationships built on trust and mutual respect.
Improved customer satisfaction by implementing new strategies for efficient service delivery and personalized client interactions.
Complied with established internal controls and policies.
Motivated employees to deliver exceptional service by creating a positive, supportive work environment that fosters teamwork and collaboration.