Torrie Deshowrn
Memphis,TN
Summary
Results-driven senior operations leader with extensive experience exceeding 16 years in multi-site management, assisted living, and healthcare operations. Proven ability to enhance operational excellence across multiple communities by instilling a culture of accountability, maintaining regulatory compliance, and elevating resident satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
HR Director
Forrest City Medical Center
03.2025 - Current
- Spearheads strategic direction and daily operations of Human Resources for regional healthcare facility.
- Manages comprehensive HR functions such as recruitment, employee relations, compliance, benefits administration, and workforce planning.
- Partners with executive leadership to design initiatives that improve retention and foster positive workplace culture.
- Guarantees compliance with all relevant regulations including EEOC, FMLA, ADA, HIPAA, and Joint Commission standards.
- Administers labor relations strategies focusing on union negotiations and grievance resolutions.
- Establishes HR metrics to support informed decision-making processes.
- Launches leadership development programs aimed at building strong management teams.
- Facilitates succession planning efforts to secure future leadership within the organization.
Regional Human Resources Business Partner
Barrett Distribution Center
07.2022 - 02.2025
- Drove HR strategy across various warehouse locations, ensuring alignment with overall business goals.
- Executed recruitment and succession planning initiatives, resulting in a 20% increase in employee retention.
- Managed employee relations and compliance investigations while overseeing performance management processes.
- Partnered with senior leadership to create effective leadership training programs that enhance management capabilities.
- Leveraged workforce analytics for informed decision-making to improve operational efficiency.
- Conducted thorough workforce assessments to identify organizational needs and propose strategic recommendations.
- Acted as key point of contact for employee grievances, facilitating fair resolutions.
- Collaborated with operations teams to formulate policies that support organizational objectives.
Senior Human Resources Business Partner
Trinity Industries
10.2021 - 06.2022
- Led full-cycle recruitment, training, and benefits administration while ensuring labor law compliance.
- Executed leadership coaching and workforce development strategies to enhance team capabilities.
- Advised executives on HR policies and employee relations, serving as a strategic partner.
- Conducted HR compliance audits to ensure alignment with employment laws and internal standards.
- Designed initiatives to boost employee engagement and improve workplace culture.
- Monitored key HR metrics, including turnover and hiring effectiveness, to drive productivity improvements.
- Negotiated with third-party vendors for optimized employee benefits programs and cost reductions.
Executive Director of Human Resources
Craighead Nursing Center
09.2017 - 04.2021
- Led HR functions for healthcare facility, overseeing staffing needs, training initiatives, benefits administration, and compliance oversight.
- Implemented programs that enhanced employee engagement and reduced turnover rates significantly.
- Ensured strict adherence to HIPAA regulations, CMS standards, Joint Commission requirements, and labor laws.
- Coordinated workforce planning efforts to ensure optimal staffing across various departments.
- Designed performance management frameworks that enhanced employee accountability and overall productivity.
- Formulated compensation strategies that successfully attracted and retained high-caliber talent in healthcare industry.
- Supported department managers in addressing personnel challenges while improving team dynamics.
- Crafted training modules focused on essential topics such as compliance, leadership growth, and employee wellness initiatives.
Executive Director of Operations
St. Francis Assisted Living
06.2010 - 08.2016
- Oversaw full operational leadership of senior living community, controlling daily management and financial health.
- Strategically developed plans to sustain high occupancy levels while increasing revenue streams.
- Monitored compliance with Medicaid, HIPAA, and OSHA standards for operational integrity.
- Championed risk management efforts with focused safety programs and emergency preparedness planning.
- Nurtured relationships with residents and families to elevate satisfaction metrics.
- Administered budgets and financial reports to ensure cost-effective practices for profitability.
- Led
- Managed hiring and training processes to cultivate an efficient team through performance assessments.
- Executed marketing initiatives to promote brand awareness and enhance community involvement.
Education
Bachelor of Science - Business Administration And Management
Purdue University
West Lafayette, INAssociate of Arts - Sociology
East Arkansas Community College
Forrest City, ARSkills
- Operations in senior living sector
- Regulatory adherence (CMS, Joint Commission, HIPAA)
- Financial oversight and budgeting skills
- Talent acquisition and workforce retention
- Risk assessment and safety protocols
- Employee relations expertise
- Sales growth strategies
- Engagement with residents and families
- Strategic business development
- Excellence in operations performance
- Planning for workforce needs
- Conflict resolution techniques
- Leadership coaching initiatives
- Management of performance metrics
- Administration of compensation packages
- Transformational change management
- Compliance with HR policies (CMS, EEOC)
- Payroll processing expertise (ADP, UKG)
- Programs for employee wellness
- Analytics for HR data reporting
- iCIMS ATS proficiency
- Proficiency in Microsoft Office Suite
Certification
- Administrator Certification – Arkansas Residential Assisted Living Association
- Eden Alternative Leadership Pathway Certification
- Arkansas Development Finance Authority – Home Certification
- New Ventures in Leadership – Certification
Timeline
HR Director
Forrest City Medical Center
03.2025 - Current
Regional Human Resources Business Partner
Barrett Distribution Center
07.2022 - 02.2025
Senior Human Resources Business Partner
Trinity Industries
10.2021 - 06.2022
Executive Director of Human Resources
Craighead Nursing Center
09.2017 - 04.2021
Executive Director of Operations
St. Francis Assisted Living
06.2010 - 08.2016
Bachelor of Science - Business Administration And Management
Purdue University
Associate of Arts - Sociology
East Arkansas Community College