- Personal Development and Self-Improvement
- Mindfulness Practices
- I enjoy helping others and giving back to the community
- Adventure Travel
- Outdoor Recreation
- Enjoy hobbies that combine physical activity with outdoor exploration
- Road Trips
Torrie Fletcher
Summary
Dynamic leader with a proven track record at TruStone Financial Credit Union, excelling in employee development and relationship building. Enhanced team productivity through effective task delegation and conflict resolution. Skilled in quality management and performance assessment, fostering a culture of service excellence and engagement that drove significant improvements in employee satisfaction.
Knowledgeable in Consumer Processing, Underwriting, Asset Protection with strong background in team leadership and management. Successfully led diverse teams to achieve project goals through effective communication and strategic planning. Demonstrated proficiency in conflict resolution and performance optimization.
Overview
6
6
years of professional experience
Work History
TruPartner Network Team Manager
TruStone Financial Credit Union
10.2024 - 03.2025
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Streamlined communication channels for increased efficiency in project execution and decision-making processes.
- Fostered strong relationships with clients through attentive account management, timely issue resolution, and proactive status updates on project milestones.
Collateral Protection Servicing Manager
Trustone Financial Credit Union
03.2021 - 10.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Worked all Collateral Protection for autos and mortgages (CPI)
- Monitored Flood// FEMA
Assistant Lending Operations Manager
Trustone Financial Credit Union
11.2018 - 10.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Reduced loan processing time with effective communication between departments and clients.
- Coordinated effectively with third-party vendors such as appraisers or title companies for seamless transactions.
- Collaborated with underwriters to expedite loan approvals while maintaining compliance with regulatory guidelines.
- Reviewed financial statements, credit histories, income reports, and other information to make accurate determinations about loan decisions.
- Assisted loan officers and processors to complete loan applications on time.
- Approved, declined, or counter-offered loans up to $400,000
- Efficiently processing mortgage documents utilizing Meridian Link, which effectively lowered loan process discrepancies.
- Supported loan officers and processors to help with timely completion of loan application.
Education
High School Diploma -
Watertown -Mayer High School
Watertown, MNNo Degree - Paralegal Secretary
Hennepin Technical College
Minneapolis, MNSkills
- User Experience Awareness
- Relationship Building
- Quality Management
- Positive Influence
- Team Engagement Initiatives
- Effective Player Communication
- Effective Team Collaboration
- Conflict Resolution
- Employee Development
- Service Excellence
- Effective Documentation Practices
- Effective Time Management
- Software Knowledge
- Performance Assessment
- Effective Communication
- Effective Task Delegation
Interests
Timeline
TruPartner Network Team Manager
TruStone Financial Credit Union
10.2024 - 03.2025
Collateral Protection Servicing Manager
Trustone Financial Credit Union
03.2021 - 10.2024
Assistant Lending Operations Manager
Trustone Financial Credit Union
11.2018 - 10.2021
High School Diploma -
Watertown -Mayer High School
No Degree - Paralegal Secretary
Hennepin Technical College
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