Torrie Hrdlicka
Loveland,CO
Summary
Results-driven manager skilled in team leadership, problem-solving, and building strong customer relationships. Adept at making strategic decisions to drive business success and enhance operational efficiency.
Overview
6
6
years of professional experience
Work History
Cook/ Host/Restaurant Server
Roma
01.2023 - 12.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Weekend Manager
Impact Logistics
11.2022 - Current
- Conduct ride-along with new or existing Delivery Associate weekly
- Provide helpful tips to promote their growth
- Manage 30-40 team members on road and off road
- Creating and maintaining safe workplace culture for all employees
- Make certain driving violations metric is kept at 0%
- Lead by example and scored 95% or high in all metrics
- Coaching DAs that are scoring 90% or lower in delivery metrics that need improvement
- Ensuring 99-100% delivery completion rate each shift for 10,000+ packages
- Being able to work/stand 15 hours, lift 50 pounds, get in and out of van 140+ times
Territory Sales Manager
Premium Wireless
05.2022 - 11.2022
- Kept all KPI's above 95% requirement.
- Built strong relationships with all store associates.
- Reliably commuted 10+ miles
- Kept 100% compliance of state work policies
- Assist customers with buying and selecting phones and phone plan that suits their lifestyle and financial needs
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Exceeded targets by building, coaching, and motivating high-performing sales team.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Manager
Loaf N' Jug
08.2018 - 02.2022
- Radiating optimism and team player attitude. To ensure above and beyond customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Mentored team members to enhance professional development and accountability in workplace
- Planned schedules and delegating assignments to meet coverage and service demands
- Oversaw daily safe operations with 100% accuracy
- Ensuring accurate daily financial reporting and minimizing discrepancies
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store
Education
Diploma - Digital Media Productions
Colorado Media School
Denver, CO04.2022
Diploma - Radio And Television Broadcasting
Colorado Media School
Lakewood, CO11.2020
Skills
- Self-motivated
- Independent worker
- Team player
- Interpersonal communication
- Conflict de-escalation
- Time management
- Detail oriented
- Passionate learner
- Strong math, reading, and writing skills
- Goal achiever
Timeline
Cook/ Host/Restaurant Server
Roma
01.2023 - 12.2024
Weekend Manager
Impact Logistics
11.2022 - Current
Territory Sales Manager
Premium Wireless
05.2022 - 11.2022
Assistant Manager
Loaf N' Jug
08.2018 - 02.2022
Diploma - Digital Media Productions
Colorado Media School
Diploma - Radio And Television Broadcasting
Colorado Media School
Similar Profiles
Brandon MowBrandon Mow
Cook at RomaCook at Roma
Jamie PerryJamie Perry
Restaurant Manager at RomaRestaurant Manager at Roma
Glenn AndersonGlenn Anderson
Managing Director at GPA Electrics Pty Ltd T/as Roma Electrical & AirManaging Director at GPA Electrics Pty Ltd T/as Roma Electrical & Air
Wyatt ParkerWyatt Parker
CNC Programmer/Product Manager at Don's Custom CountertopsCNC Programmer/Product Manager at Don's Custom Countertops
Shelbi SmithShelbi Smith
Staff Accountant II at EnviroTech Services, LLC, Full-TimeStaff Accountant II at EnviroTech Services, LLC, Full-Time