TORRIE HUTSELL
Stafford,VA
Summary
Aspiring Customer Service Representative with 15+ years of experience. I build success by building client relationships and finding new inroads for driving business development, which leads to expanded services and products in new market territories.
Overview
17
17
years of professional experience
Work History
Customer Service Lead Trainer
610 Car Wash
08.2024 - Current
- Supervised technical operations, ensuring adherence to safety protocols and quality standards.
- Led troubleshooting efforts, diagnosing and resolving complex equipment issues effectively.
- Mentored junior technicians, enhancing their skills through hands-on training and guidance.
- Streamlined maintenance processes, resulting in improved equipment uptime and operational efficiency.
- Led onboarding sessions for new hires, ensuring comprehensive understanding of company policies and procedures.
- Evaluated training effectiveness through feedback and performance metrics, implementing improvements as needed.
- Mentored junior trainers, fostering professional growth and enhancing overall team performance.
- Collaborated with management to identify training needs based on customer feedback and operational challenges.
- Oversaw daily operations of the customer service department, ensuring that all inquiries were handled promptly and accurately.
Management Assistant
Quality Services Moving
06.2018 - 07.2024
- Company Overview: Subcontracted Company for DOD Management
- Billing and payroll, checks and payments
- Dealing with all shipments
- Preparing, processing, and sending required documents to transportation service providers
- Billing in QuickBooks and Syncada (Government)
- Managed risk effectively by proactively identifying potential challenges and developing appropriate contingency plans.
- Collaborated with cross-functional teams to drive successful completion of high-priority projects on time and within budget constraints.
- Coordinated multi-disciplinary teams during project execution phases ensuring seamless collaboration towards achieving common objectives.
- Mentored junior staff members, providing guidance on best practices and fostering a supportive work environment conducive to growth and development.
- In home and virtual move estimates with DOD members and DOS employees
- Experience with Excel
- Responsible for ensuring all the company standards are upheld.
Department Manager / Bakery Clerk
Kroger
08.2008 - 05.2018
- Ensured excellent customer service, as well ensuring food safety requirements while maintaining high quality standards
- Company goals
- Excellent leadership skills
- Proven open lines of communication to allow for an excellent customer experience
- Knowledge & skill in use of software application
- Time management and accuracy
- Ability to adjust to ever-changing technology.
Education
Some College (No Degree) - Elementary Education
Ivy Tech Community College
Indianapolis, INSkills
- QuickBooks (5 years)
- CRM Software (5 years)
- Customer Service (10 years)
- Microsoft Office (5 years)
- Electronic Inventory (5 years)
- Logistics Planning
- Operational planning
- Proposal Development
- Military Operations Support
- Team leadership
- Decision-making
- Verbal and written communication
Timeline
Customer Service Lead Trainer
610 Car Wash
08.2024 - Current
Management Assistant
Quality Services Moving
06.2018 - 07.2024
Department Manager / Bakery Clerk
Kroger
08.2008 - 05.2018
Some College (No Degree) - Elementary Education
Ivy Tech Community College
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