Torrie Kidd
Phoenix,AZ
Summary
Experienced Office Manager and overall problem-solver dedicated to optimizing productivity, efficiency and service quality across the board. Highly dependable, ethical and reliable support leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
Work History
Office Manager
A Smooth Move Professional Moving Services, Inc.
2008.11 - Current
- Manages all clerical duties for the business
- Schedules and manages upcoming moves and prioritizes schedule
- Designs and manages website and graphic material
- Manages Subcontractor Income, Payroll income, IRS compliance and all major accounting needs.
- Sends and Receives all invoicing for A Smooth Move
- Manages customer satisfaction and overall web presence.
- Manages compliance to keep organization operating safely and legally. (Workers Comp, DOT, Commercial and Auto Insurance, Corporation Commission, etc.)
- Maintains computer and physical filing system
- Oversees hiring and firing process for all employees
Receptionist
Pinnacle Title Insurance Agency Inc.
2007.03 - 2008.11
- Answer Telephones and Greet Customers
- Order Set Up
- Document Preparation including changing of vesting deeds and preparing preliminary title reports
- Basic Title Searches
- Run Errands including: recording documents at courthouse, getting plat maps, picking up and delivering packages, etc
- Managing Leads and Notice of Default lists for current and potential clients
- Ordering Payoffs on current mortgages/getting proof of payoff.
Receptionist/ Title Searcher
Township Title Insurance Agency Inc.
2005.10 - 2007.03
- Answer Telephones for Township Title and D.W
- Moore & Associates
- Order Set Up
- Document Preparation
- Invoice Customers for Title Work
- Title Searching in Davis, Utah, Salt Lake, Weber, & Cache Counties
- Run errands including: recording documents at courthouse, picking up and delivering packages, etc
- D
- W
- Moore & Assoc
- School Registration for Continuing Education Courses and Pre-licensing Education
- Customer Service to all licensed officers in the state of Utah and students.
Education
Snow College
EPHRAIM, UT05.2004
Preston High School
PRESTON, ID05.2002
Skills
- Administrative Support
- Data Entry
- Customer Service
- Time Management
- Managing Operations and Efficiency
- Office Management
- Compliance Monitoring
- Bookkeeping
- Customer Relations
- Excellent Multi-Tasking Ability
- Clear Oral/Written Communication
- Administrative Oversight
- Clerical Support
- Proposal Writing
Accomplishments
- Completed and Graduated 10 month course offered by the Small Business Administration called Emerging Leaders 200 in 2014
- Was Nominated by customer for the Better Business Bureau Ethics Award in 2014. Completed & submitted application and was chosen as 1 of 3 finalists for the Award.
Timeline
Office Manager
A Smooth Move Professional Moving Services, Inc.
2008.11 - Current
Receptionist
Pinnacle Title Insurance Agency Inc.
2007.03 - 2008.11
Receptionist/ Title Searcher
Township Title Insurance Agency Inc.
2005.10 - 2007.03
Snow College
Preston High School
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