Open To Work
Verified
This profile is verified using an email address.
Torrie Little
Lake City,FL
Work Preference
Summary
Dynamic Sr. Loan Specialist at OneMain Financial with expertise in credit analysis and loan structuring. Proven track record of enhancing customer satisfaction and retention through exceptional service and relationship-building. Recognized for optimizing workflows, leading teams, and delivering tailored financial solutions that empower clients to achieve their goals.
Overview
11
11
years of professional experience
Work History
Sr Loan Specialist
OneMain Financial
Lake City, FL
06.2015 - Current
- Evaluated loan applications to assess creditworthiness and establish eligibility for financing options.
- Led customer consultations to identify financial needs and recommend suitable loan products.
- Cultivated and sustained robust client relationships to drive customer retention.
- Optimized application processing workflows to enhance efficiency in loan approval turnaround times.
- Guided junior staff in mastering loan processing and customer service best practices.
- Executed origination of high-quality loans while ensuring compliance with regulatory standards.
- Managed origination, review, processing, closure, and administration of customer loan proposals.
- Cultivated robust customer relationships by delivering exceptional service.
- Guided customers in comprehending loan terms and conditions to facilitate informed decision-making.
- Managed loan application processing and tracked progress throughout the entire lifecycle.
- Assessed loan requests and documentation to ensure accuracy and completeness.
- Facilitated customer completion of loan applications and associated paperwork.
- Evaluated loan applications, ensuring alignment with customer creditworthiness standards.
- Facilitated negotiations of loan terms and conditions with customers to ensure optimal agreements.
- Spearheaded identification of solutions for customers facing credit challenges.
- Analyzed customer needs to identify opportunities for cross-selling and upselling loan products.
- Assessed potential risks and evaluated loan products to determine optimal options for clients.
- Facilitated negotiation of loan terms to achieve mutually beneficial outcomes for customers and lenders.
- Reviewed customer loan applications to determine eligibility for approvals and denials.
- Ensured strict confidentiality of bank records and client information through rigorous data protection protocols.
- Guided new hires through onboarding processes to facilitate seamless team integration.
Education
Certificate of Completion - Medical Terminology
Lake City Community College
Lake City, FLSkills
Loan structuring
Loan servicing
Credit analysis
Loan documentation
Team player
Customer service-focused
Reliable
Teamwork
Customer service
Adaptability and flexibility
Loans
Accomplishments
- Repeatedly commended by superiors for excellent customer service.
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Sr Loan Specialist
OneMain Financial
06.2015 - Current
Certificate of Completion - Medical Terminology
Lake City Community College