Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Torrie Lucas

Las Vegas,NV

Summary

Authorized to work in the US for any employer.

Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Café Manager

Bon Appétit
07.2022 - Current
  • Manage 3 foodservice cafes, one coffee bar, and one tea bar
  • Organize and schedule calendar events
  • Provide admin support to cafe manager
  • Engage with guests, provide excellent customer experiences
  • Manage 30 employees
  • Manage my staff, payroll, schedule management, demand based scheduler, people hub
  • Input inventory, explain variances
  • Input daily budget tracker
  • Provide safety trainings
  • Check menu cards, signage, correct allergens
  • Daily taste of food quality with chefs and management team
  • Provide feedback on daily performance of employees
  • Train baristas and tearistas on daily tasks
  • Submit Sysco orders, receive product, FIFO in walk-in
  • Council hourly associates when needed on performance
  • Proficient in google docs, excel, word, PowerPoint
  • Bi-weekly performance review with General manager

Supervisor

Bon Appetit at Google
04.2017 - 07.2022
  • Supervise and mentor associates
  • Send emails to associates regarding dented cans, weekly menus, facilities issues, maintenance issues
  • Ensure coffee bar is prepared, order coffee bar items, step in when someone calls in sick, provide training to new baristas, design latte art
  • Submit invoices
  • Count items on inventory, input into system
  • Provide support to associates during service, provide breaks, lunches
  • Change food stations and create dish cards with allergens for service
  • Attend daily 10 @ 10s, provide daily tasks for associates
  • Provide weekly safety meetings to discuss safety issues
  • Provide daily safety topics to team
  • Taste food before service to provide quality product
  • Create spa waters, restock utensils, wipe counters
  • Engage with guests on the floor during service answering any questions asked

Shift Supervisor

Starbucks
04.2016 - 03.2017
  • Manage a team of 10 day, Mid, and night shifts
  • Work with store manager to make weekly schedules
  • Do weekly e store checks
  • Provide feedback on where we can improve the store
  • Create acceptable drinks for customers
  • Create latte art
  • Provide barista training to new associates
  • Update new signage
  • Constantly make coffee drinks for hours on end, good coffee knowledge experience
  • Open and close store, key holder
  • Count inventory
  • Order pastries daily
  • Open count and close registers
  • Provide breaks and lunches to associates
  • Create a great environment for overall good customer experience

Assistant Manager

Le Boulanger
10.2012 - 04.2016
  • Manage a team of 10 morning, and lunch
  • Provide breaks, lunches
  • Train new associates
  • Worked well in a fast paced environment
  • Make specialty sandwiches, salads, paninis, breakfast sandwiches
  • Count cash drawers
  • Open and close store
  • Bake loaves of bread, bake sheets of cookies
  • Give out pastries, slice loaves of bread
  • Maintained good relationships with regular customers

Security Dispatcher

Great America
02.2011 - 08.2012

Education

High School Degree -

Santa Clara High School

Skills

  • Culinary experience
  • Food industry
  • Customer service
  • Hospitality management (4 years)
  • POS
  • Kitchen Management Experience
  • Coffee Experience
  • Microsoft Windows and Excel
  • Google Suite (5 years)
  • Google Docs (5 years)
  • Schedule Management
  • Budgeting
  • Inventory Control
  • Certifications and Licenses
  • ServSafe
  • Food Handler Certification
  • Assessments
  • Retail customer service — Proficient
  • January 2022
  • Responding to customer situations in a retail setting
  • Full results: Proficient
  • Work style: Reliability — Proficient
  • March 2022
  • Tendency to be reliable, dependable, and act with integrity at work
  • Data entry: Attention to detail — Proficient
  • Maintaining data integrity by detecting errors
  • Customer service — Proficient
  • April 2022
  • Identifying and resolving common customer issues
  • Customer focus & orientation — Proficient
  • Responding to customer situations with sensitivity
  • Management & leadership skills: Impact & influence — Proficient
  • Choosing the most effective strategy to inspire and influence others to meet business objectives
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field
  • Waste Minimization
  • Staff Management
  • Calm and Pleasant Demeanor
  • Teamwork and Collaboration
  • Customer Experience Management
  • Manage Operations

Certification

Supervising Experience (5 years) Assistant Manager Experience (2 years) Shift Management (5 years) Mentoring (5 years) Leadership (5 years) Management (5 years) Store Management Experience Operations management Food Safety (5 years)

Timeline

Assistant Café Manager

Bon Appétit
07.2022 - Current

Supervisor

Bon Appetit at Google
04.2017 - 07.2022

Shift Supervisor

Starbucks
04.2016 - 03.2017

Assistant Manager

Le Boulanger
10.2012 - 04.2016

Security Dispatcher

Great America
02.2011 - 08.2012

High School Degree -

Santa Clara High School

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Torrie Lucas