Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Torrie Moracco

Olympia,WA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Health Service Consultant 1- Scanning Specialist

DOH- WABON
04.2021 - Current
  • Maintained database systems to track and analyze operational data.
  • Retrieve, reviews, evaluates and assesses incoming applications and mail for completeness, accuracy, signature, and adherence to established WABON office policy
  • Creates records, scans all application materials using on site scanner and updates electronic databases in licensing system and completes system-related workflows and tasks.
  • Records problems or errors encountered in daily work; devises and recommends to supervisor changes to forms and general credentialing procedures to improve delivery of service.
  • Monitors, sorts, and distributes incoming WABON mail to include applications, court documentation, official transcripts, supporting documentation, and payments for WABON to various units. Logs any payments received on WABON check log and forwards to DOH Revenue for processing
  • Updates information, files, and maintains accuracy of HSQA credentialing information and records.
  • Maintains filing systems and may contribute to design of alternative, electronic systems with related indices to meet specialized credentialing application filing requirements
  • Provide business process and technical expertise in areas of electronic imaging/indexing and mail processing

Customer Service Digital Liaison

Washington State Employees Credit Union
10.2018 - 03.2021
  • Developed and implemented strategies to streamline communication between internal and external stakeholders.
  • Investigated escalated liaison issues and implemented appropriate tactics for swift resolution.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Gathered, organized and input information into digital database.
  • Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
  • Liaised between internal departments and external partners to promote efficient communication and collaboration.
  • Served as primary point of contact, fostering strong relationships between internal teams and external partners.
  • Maintained database systems to track and analyze operational data.
  • Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.

Digital Services Specialist

Verizon
11.2016 - 09.2019
  • Documented changes and actions in computer-based tracking system.
  • Trained customer employees and managers on machine use and maintenance.
  • Promptly consulted with team leaders to address any escalated client issues.
  • Created and analyzed daily and monthly call reports.
  • Assisted customers with technical support inquiries.
  • Enhanced customer satisfaction by efficiently addressing and resolving digital service issues.
  • Generated reports for customer service issues and repair records.
  • Delivered troubleshooting of reported problems, responding to member inquiries and monitoring security, privacy and compliance for user accounts.
  • Demonstrated increased knowledge of company products and equipment.
  • Mentored junior team members fostering supportive work environment that encouraged collaboration and growth within Digital Services Specialist role.

Barista Shift Supervisor

Starbucks
07.2013 - 09.2016
  • Collaborated with café management to design and implement promotional strategies for café items.
  • Maximized profitability with cost-saving initiatives such as better portion control, reducing waste, and optimizing labor allocation.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Increased employee retention rates by recognizing individual achievements and fostering supportive work culture where team members felt valued.
  • Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Fostered positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Controlled food costs and managed inventory.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.

Education

Bachelor of Business Administration - Business Management

Washington State University
Pullman, WA
06.2026

Skills

  • Analytical Thinking
  • Problem-Solving
  • Quality Assurance
  • Work Planning and Prioritization
  • Team Leadership & Development
  • Performance Tracking

Accomplishments

  • Supervised team of 15-20 staff members.
  • Achieved mandated time frame of issuing licenses by completing credentialing tasks with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 5 in the development of creating Digital Liaisons for banking. I created the team and also selected the members of the team, as well as trained them.


Additional Information

Proficient in Adobe Pro

Proficient in Excel Spreadsheets

Detail oriented

Team oriented

Coachable with constructive criticism


Timeline

Health Service Consultant 1- Scanning Specialist

DOH- WABON
04.2021 - Current

Customer Service Digital Liaison

Washington State Employees Credit Union
10.2018 - 03.2021

Digital Services Specialist

Verizon
11.2016 - 09.2019

Barista Shift Supervisor

Starbucks
07.2013 - 09.2016

Bachelor of Business Administration - Business Management

Washington State University

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Torrie Moracco