Summary
Overview
Work History
Education
Skills
Timeline
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Torrie Petty

Greenwood,IN

Summary

Dynamic administrative professional with a proven track record at JP Corporation, excelling in customer service and data entry. Recognized for enhancing client loyalty through empathetic communication and efficient conflict resolution. Adept at maintaining confidentiality and ensuring accurate record-keeping, contributing to a positive workplace culture.

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

10
10
years of professional experience

Work History

Administrative Assitant

JP Corporation
01.2015 - Current
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Customer Service Representative

J & E Tire Center
05.2024 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Intake Coordinator

Hickory Recovery Network
02.2023 - 03.2024
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Completed intake assessment forms and filed clients' charts.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.

Education

High School Diploma -

Center Grover Community High School
Greenwood, IN
05-2004

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Sales

Timeline

Customer Service Representative

J & E Tire Center
05.2024 - 04.2025

Intake Coordinator

Hickory Recovery Network
02.2023 - 03.2024

Administrative Assitant

JP Corporation
01.2015 - Current

High School Diploma -

Center Grover Community High School

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Torrie Petty