Howard Gebremikael
Sumter,SC
Summary
Logistic analyst, leading a successful e-commerce platform redesign that increased sales by 25%. Proficient in user research and cross-functional collaboration, delivering design solutions that enhance user experience and drive measurable business outcomes. Expertise in inventory management, including overseeing stock levels, processing purchase orders, and ensuring timely delivery of supplies. Strong leadership skills demonstrated through training and supervising teams in inventory handling and safety protocols.
Overview
5
5
years of professional experience
Work History
Logistics Specialist Customer Service
Werner Enterprises Corp.
Sumter, South Carolina
06.2025 - 12.2025
- Managed the design team and mentored junior designers to improve design quality and efficiency.
- Created wireframes, prototypes, and high-fidelity mockups for a variety of web and mobile projects.
- Worked closely with customers to understand their needs and goals and translate them into effective design solutions.
- Conduct periodic inventory audits to verify stock levels and identify discrepancies. Maintain accurate records of received goods and discrepancies noted, ensuring compliance with company policies.
Operations Manager Customer Service Lead
Unparalled Parking
Minneapolis, Minnesota
02.2023 - 06.2025
- Ensured exceptional customer service remotely.
- Led parking cashier staff for seamless guest experiences in a luxury environment.
- Trained new valets with essential skills for efficient and safe operations.
- Inspected and maintained bell/valet equipment, coordinating timely repairs.
- Oversaw valet parking and luggage handling for prompt, safe services.
- Problem solved by ensuring customer service inquiries were documented and filed appropriately. Managed valet transactions, including key tags, guest folios, and vehicle damage surveys.
Receiving Lead Expert
States Logistics Services
Ontario, California
02.2021 - 02.2023
- Conducted user research and developed user personas to inform product design and development.
- Designed user flows, wireframes, and prototypes for a mobile app that won several industry awards.
- Managed incoming calls from clients for optimal results.
- Worked closely with the development team to ensure designs were implemented accurately and efficiently.
- Managed Incoming Shipments: Oversee the unloading of goods and materials from incoming shipments, ensuring they are handled efficiently and safely, to prevent damage's purchase orders or invoices for accuracy in quantities and condition.
- Coordinate Storage and Organization: Organize received goods in the warehouse, implementing space optimization strategies, and ensuring easy access for retrieval. This includes managing the scheduling of receiving operations to align with delivery schedules.
- Implemented and enforced safety protocols in the receiving area, conducting regular safety inspections and training staff on proper handling and storage techniques to minimize accidents.
- Communicate with vendors and shipping companies to resolve issues related to delayed, damaged, or incorrect shipments, ensuring that corrective actions are taken promptly. 1
Education
Associate of Science - Mass Communication
Chaffey College
Rancho Cucamonga, CA05-2008
Skills
- Very effective communicator
- Remote
- Customer service
- Visual communication
- Cross-functional collaboration
- Client relationship management
- Attention to detail
- Creative problem solving
- Time management
- Agile methodologies
- Adaptability and flexibility
- Leadership and supervision
- Critical thinking skills
- Microsoft Word proficiency
- Troubleshooting expertise
- Heavy equipment operation
- Data entry accuracy
- Interpersonal communication skills
- Planning and organization
- Effective communication
- Task prioritization strategies
- User research techniques
- Usability testing methods
- Project management skills
- Project planning expertise
- MS Office applications proficiency
- Google Drive utilization
- Warehouse safety practices
- Shipping and receiving operations
- Database management
- Order preparation
- Inventory counting
- Proficient with [logistics software]
- Distribution management
- Customs compliance
- Warehouse management
- Resolving problems
- Coordinating transportation
- Shipment receiving
- Reverse logistics
- Cost reduction strategies
- Documentation skills
- Performance metrics tracking
- Documentation management
- International logistics
- Logistics software proficiency
- Validating supplies
- Operating forklifts
Languages
English
Professional
Spanish
Professional
Affiliations
Earned both degrees with distinction, demonstrating academic excellence, discipline, and strong work ethic
Accomplishments
Safety Award - States Logistics
Timeline
Logistics Specialist Customer Service
Werner Enterprises Corp.
06.2025 - 12.2025
Operations Manager Customer Service Lead
Unparalled Parking
02.2023 - 06.2025
Receiving Lead Expert
States Logistics Services
02.2021 - 02.2023
Associate of Science - Mass Communication
Chaffey College