Summary
Overview
Work History
Education
Skills
Timeline
Generic

Torsten Stiles

Aberdeen,WA

Summary

Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support. Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

11
11
years of professional experience

Work History

Key Customer Specialist Multi-Unit Restaurants

Harbor Foodservice
12.2018 - Current
  • Increased customer satisfaction by providing personalized service and addressing individual needs.
  • Resolved complex customer issues, ensuring a positive experience and fostering loyalty.
  • Streamlined internal processes for improved efficiency and better customer service delivery.
  • Collaborated with cross-functional teams to resolve escalated customer concerns promptly.
  • Implemented new strategies to enhance overall customer experience, resulting in increased repeat business.
  • Trained new team members on company policies and procedures, ensuring consistent service levels across the board.

Cage Supervisor

Gila River Casino
08.2012 - 11.2018
  • Improved cash handling accuracy by implementing effective training programs for cage cashiers.
  • Enhanced customer service standards by training employees on efficient and courteous interactions with casino patrons.
  • Maintained compliance with gaming regulations by regularly reviewing and updating cage policies and procedures.
  • Increased operational efficiency with a thorough understanding of all aspects of the Cage Department, including cashiering, credit, collections, and vault operations.
  • Streamlined processes through the implementation of new technologies to improve the speed and accuracy of transactions.

Education

GED -

South Puget Sound Community College
Steilacoom, WA
06.2004

Skills

  • Complaint Handling
  • Process Improvement
  • Interpersonal Skills
  • Problem Solving
  • Decision Making
  • Positive Attitude
  • Computer Literacy
  • Data Collection
  • Data Entry

Timeline

Key Customer Specialist Multi-Unit Restaurants

Harbor Foodservice
12.2018 - Current

Cage Supervisor

Gila River Casino
08.2012 - 11.2018

GED -

South Puget Sound Community College

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Torsten Stiles