TORTIA HENRY
Covington,GA
Summary
Dynamic General Manager with a proven track record at McDonald's, excelling in operations management and team leadership. Spearheaded initiatives that enhanced customer satisfaction and reduced waste, while fostering a collaborative work environment. Skilled in training and development, consistently achieving sales growth and operational efficiency.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
Work History
General Manager
McDonald's
10.2015 - Current
- Led operational excellence initiatives to enhance service speed and customer satisfaction.
- Implemented training programs to develop staff skills and improve team performance.
- Optimized inventory management processes, reducing waste and improving cost efficiency.
- Streamlined daily operations by introducing effective scheduling and task delegation practices.
- Analyzed performance metrics to identify areas for improvement and drive strategic decisions.
- Fostered a culture of teamwork, enhancing communication and collaboration among staff members.
- Managed compliance with health and safety regulations to ensure a safe work environment.
- Developed community engagement strategies that strengthened brand loyalty and local relations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
Assistant Manager
Burger King
04.2000 - 10.2005
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Manager
Jersey Mike's Subs
06.2000 - 11.2002
- Led daily operations to ensure efficient service and adherence to company standards.
- Developed training programs for new staff, enhancing onboarding experience and team performance.
- Streamlined inventory management processes, reducing waste and improving order accuracy.
Education
No Degree - RGM
Hamburger University
Chicago, IL10-2022
No Degree - Business Management
Central Carolina Community College
Lillington, NC09-1998
High School Diploma -
Western Harnett High
Lillington, NC06-1997
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Customer relations
- Training and development
- Relationship building
- Staff training/development
- Inventory control
- Goal setting
- Employee scheduling
- P&L management
- Motivation
- Employee development
- Consistently meet goals
Timeline
General Manager
McDonald's
10.2015 - Current
Assistant Manager
Jersey Mike's Subs
06.2000 - 11.2002
Assistant Manager
Burger King
04.2000 - 10.2005
No Degree - RGM
Hamburger University
No Degree - Business Management
Central Carolina Community College
High School Diploma -
Western Harnett High