Torvis S. Gardner
Springfield,Tennessee
Summary
Extensive involvement in youth, athletic, and recreational initiatives, focusing on promoting wellness and fitness education.
Accomplished medical office manager proficient in designing, implementing, and supervising health services across diverse settings.
Overview
27
27
years of professional experience
Work History
CEO
Medical Necessities Inc/ Hopewell Medical
12.2023 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Drove profitability with thorough financial analysis and strategic decisionmaking.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Developed a high-performance executive team for improved productivity and efficiency.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Streamlined business processes, resulting in increased operational efficiency across all departments.
- Led successful turnaround efforts for underperforming divisions or subsidiaries, restoring profitability within tight timeframes.
- Oversaw business-wide changes to modernize procedures and organization.
- Devised and presented business plans and forecasts to board of directors.
- Formulated and executed strategic initiatives to improve product offerings.
- Monitored key business risks and established risk management procedures.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Oversaw divisional marketing, advertising and new product development.
- Managed financial, operational and human resources to optimize business performance.
- Secured advantageous partnerships and collaborations to co-develop cutting-edge technologies and solutions.
- Championed data-driven decision-making culture, enhancing business intelligence and strategic planning capabilities.
- Enhanced stakeholder value by consistently exceeding financial targets and delivering robust shareholder returns.
Chief Executive Officer
Medical Necessities Inc/ Hopewell Medical
01.2005 - Current
- Work directly for owner and doctors of the practice. Job duties included: staffing, day to day operations, supplies, scheduling, payroll, licensure, HIPPA compliance, up to date medical certifications, work with Medical Director and Department Heads, preparing agendas, organizing meetings, hiring and training, evaluate performance of Administrative staff, generating innovative plans and implementing plans, solving critical issues, keeping track of expense reports and budgets, work with outside vendors on patients health, working with insurance companies and lawyer offices on itemize billing and medical records collections and implementing objectives, policies and processes of medical healthcare facility with over forty employees.
- Supervisor Dr. Donald Boatright (615) 828-0334
Nashville Classical Charter School
08.2018 - 12.2024
Nashville PROPEL
04.2019 - 11.2024
- Genesis Health and Wellness, Founder, Billing and Credentialing August 2012 to April 2018
- Evaluated patient records for suitability, completeness, and correctness of health data
- Recorded data electronically for collection, storage, analysis, recovery, and reporting
- Arranged and maintained data for medical databases and registries
- Prepared financial statements and billing procedures
- Handled all kinds of insurance claims, including private, Medicaid and Medicare insurance
- Collected payment for healthcare services provided
- Completed insurance and other claim forms
- Utilized classification software to assign clinical codes for reimbursement and data analysis
- Protected patients’ healthiness information for privacy
- Prepared, keyed in, edited, and proofread health check records
- Interviewed patients with the aim of completing forms, documents and case histories
- Providing administrative support to medical staff
- Point of contact for all other office related issues.
- Managing the day to day running of the medical office
- Processing urine drug screen and samples.
- Operating and maintaining filing systems.
- Handling incoming calls & enquiries.
- Managing the office budget.
- Handling enquiries from patients.
- Adjudication of Advantage RX in house pharmacy claim.
- Ability to manage a number of tasks concurrently.
- High level of discretion when handling sensitive data.
- Negotiating with suppliers.
- Fluent in a range of office management software tools including Excel, Open Office, Google Docs and Google calendaring systems.
- Using tact to reassure anxious, upset or angry patients in person or over the phone.
Reynolds and Reynolds
09.2019 - 12.2023
Owner/Founder
Genesis Health and Wellness Group LLC/ Malones Group/TOG Consultant
07.2012 - 12.2016
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Established foundational processes for business operations.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
Baptist Hospital Outpatient & Sports Rehabilitation
07.1999 - 01.2005
- Assisting physical, occupational, speech and recreation therapists and exercise specialists in the provision of rehabilitation services. Under the direction of therapists, assistants, or exercise specialists, duties include transportation, preparing patients for treatment, applying modalities, assisting the patient with exercise, ambulation, activities of daily living or recreational activities.
- Treatment of patients with quality health care with the use of electrical stimulation, neuromuscular re-education, ultrasound, massage, range of motion, strengthening exercises, therapeutic exercises, hot and cold packs. I ran the everyday activities of the facility when the administrator was absent. I drove the transportation van that brought patient to and from therapy. I assisted the doctors with their evaluations. I performed exercise therapy, checked blood pressures, respiration and pulses before patients received treatment. I cleaned the facility, discussed charts and rehab programs with the doctors. I was also responsible for auditing charts and supervising the work of five technicians.
- Supervisor: Randy Hill, P.T.
Nashville Physical Medicine
03.1999 - 12.1999
- Director of a child care site and supervised four caregivers and 68 children. Control and managed approximately $4,833 for program expenses in one school year. Responsibilities included collection, recording and delivering of approximately $6,800 of revenue per month. I was the overseer of snacks, calendars, daily activities and interacting with the school to better the school and the child care service.
- Supervisor: Tiffany Woosley
Site Director/Gym Supervisor
Fun Company
08.1998 - 03.1999
- Coopertown Elementary for the Robertson County Family YMCA
Education
Physical Therapist Assistant Program
Volunteer State Community College
Physical Therapy, Athletic Training and Sports Medicine
Middle Tennessee State University
Skills
Experience management
Timeline
CEO
Medical Necessities Inc/ Hopewell Medical
12.2023 - Current
Reynolds and Reynolds
09.2019 - 12.2023
Nashville PROPEL
04.2019 - 11.2024
Nashville Classical Charter School
08.2018 - 12.2024
Owner/Founder
Genesis Health and Wellness Group LLC/ Malones Group/TOG Consultant
07.2012 - 12.2016
Chief Executive Officer
Medical Necessities Inc/ Hopewell Medical
01.2005 - Current
Baptist Hospital Outpatient & Sports Rehabilitation
07.1999 - 01.2005
Nashville Physical Medicine
03.1999 - 12.1999
Site Director/Gym Supervisor
Fun Company
08.1998 - 03.1999
Physical Therapist Assistant Program
Volunteer State Community College
Physical Therapy, Athletic Training and Sports Medicine
Middle Tennessee State University