Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Tory Cates

Roanoke,VA

Summary

Experienced and driven Starbucks Store Leader with ten years of hands on management in fast paced, guest oriented settings. Known for strong team leadership, developing collaborative and motivated coffeehouse partners.

Overview

14
14
years of professional experience

Work History

Training Specialist

Marvin Windows & Doors
10.2023 - Current
  • Dynamic and detail-oriented Training Specialist supporting manufacturing operations by developing, delivering, and refining new hire orientation and job function training programs.
  • Proven track record in fostering continuous improvement by promoting quality assurance, safety, and operational excellence across departments. Adept at analyzing performance data, updating SOPs, and maintaining comprehensive training documentation to ensure regulatory compliance and workforce effectiveness.
  • Strong communicator who thrives in fast-paced environments, with advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint) and a proactive approach to solving complex challenges. Passionate about creating a positive workplace culture aligned with core company values.

Store Manager

Starbucks
10.2021 - 03.2023
  • Lead a high volume University store team through a challenging transitional period in leadership. Lead through culture and effective communication to shift store culture to become closer to Starbucks mission and values.
  • Interview, hire and train partners to attain adequate staffing levels to continue to grow the business.
  • Teaching, training and implementing systems of business analysis to achieve profit and loss goals.
  • Facilitate and motivate career development of Assistant Store Managers to ensure they are confident, competent Starbucks leaders.
  • Shoulder responsibility for all functions and operations of a high volume Starbucks store location.

Assistant Store Manager

Starbucks
03.2021 - 10.2021
  • Grow a successful, multi-million dollar store by nurturing talent, developing skills and leading a team that inspires and nurtures the human spirit.
  • Lead, support and inspire a team to nurture and motivate each other to create best moments for partners and customers alike.

Shift Supervisor

Starbucks
01.2015 - 01.2021
  • Manage the day-to-day operation of a Starbucks location with customers at our core. This role includes being a keeper of Starbucks culture, creating best moments for customers and partners, creating an atmosphere conducive to taking pride in the Starbucks Experience, utilizing provided tools to achieve sales goals and analyze inventory and business performance.

Founding Member

Real McCoy Cabins
01.2013 - 01.2021
  • Collaborated with a team to create a business model, identified a suitable geographic location for the success of the business. Leveraged local opportunity zones for incentivized development funding. Established an employee and customer culture within the business structure and brand. Positioned the company to undergo a $575,000 expansion within the first 6 years of operation through grant writing and marketing.

Inventory Manager

PetSmart
01.2012 - 01.2014
  • Monitored the profit and loss statement of a retail store earning $16,000,000 per year. Established and maintained 5s systems within each of the four departments throughout the store. Established, utilized, and sustained pars to maximize store profitability and minimize store waste. Reduced store loss by $55,0000 in two years by achieving and maintaining inventory accuracy.

Skills

  • Reference material development
  • Program planning
  • Training delivery
  • Employee development
  • Learning management systems
  • Workshop facilitation

Accomplishments

  • Store manager of the quarter nominee- Q4 2022
  • Partner of the quarter - Q1 2016, Q4 2017

Timeline

Training Specialist

Marvin Windows & Doors
10.2023 - Current

Store Manager

Starbucks
10.2021 - 03.2023

Assistant Store Manager

Starbucks
03.2021 - 10.2021

Shift Supervisor

Starbucks
01.2015 - 01.2021

Founding Member

Real McCoy Cabins
01.2013 - 01.2021

Inventory Manager

PetSmart
01.2012 - 01.2014

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Tory Cates