Tory Cope
Lake Mary,FL
Summary
Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Careful to observe animals and communicate concerns to help optimize care. Skilled handler with absolute comfort controlling and calming various species of animals. Highly organized and hardworking with good communication and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Refund Associate
Dermatology Billing Associates
02.2024 - 07.2024
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Maintained strict confidentiality of client financial information, adhering to relevant data protection laws and company policies.
- Performed regular audits of client accounts, identifying potential errors and rectifying them proactively before impacting customer relations.
- Collaborated with other departments to address discrepancies in client accounts, promoting positive interdepartmental relationships.
Financial Counselor
Winnie Palmer Hospital For Women And Babies
03.2022 - 01.2024
- Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
- Educated clients about their rights as consumers of healthcare services, promoting autonomy and informed decision-making processes.
- Mentored new Access Workers through shadowing opportunities and regular feedback sessions, contributing to the development of competent professionals within the field.
- Provided crisis intervention when necessary, demonstrating empathy and professionalism during challenging situations.
Senior Guest Advisor
GameStop
06.2020 - 03.2022
- Increased repeat business through exceptional customer service and attention to detail in all interactions.
- Mentored junior team members, fostering professional growth and improved performance across the department.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
Pet Care Associate
PetSmart
10.2017 - 03.2022
- Increased client retention rates through building strong relationships with pet owners and consistently delivering high-quality care.
- Supported the training of new hires, sharing knowledge and expertise on best practices in pet care industry standards.
- Contributed to team success by collaborating with coworkers to ensure that all tasks were completed efficiently and effectively.
- Assisted in managing financial transactions accurately while maintaining organized records of all services provided.
Education
High School Diploma -
Lake Mary High School
05.2007
Skills
- Customer Service
- Adaptability and Flexibility
- Time Management
- Attention to Detail
- Computer Skills
- Customer Interaction
- Cash Handling
Timeline
Refund Associate
Dermatology Billing Associates
02.2024 - 07.2024
Financial Counselor
Winnie Palmer Hospital For Women And Babies
03.2022 - 01.2024
Senior Guest Advisor
GameStop
06.2020 - 03.2022
Pet Care Associate
PetSmart
10.2017 - 03.2022
High School Diploma -
Lake Mary High School
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